Life at M&S


Our people make M&S unique. We’re bold with our decisions, ambitious for growth and focused on doing the right thing for our customers every day.

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Your Team

Pic of Employee      Kadeem
Pic of Employee      Jacynta
Pic of Employee      Dino
Pic of Employee      Imy

I am fascinated by fashion trends but for me it really makes sense when I see the sales figures on screen. When I’m able to paint the picture with percentages, we can be more innovative as a team.

Kadeem (He / Him) | Assistant Merchandiser Read full story

I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.

Jacynta (She / Her) | Deputy Store Manager Read full story

The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.

Dino (He / Him) | Manager Read full story

M&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.

Imy (He / Him) | Shift Manager Read full story

Why work here

We’re not just embracing a new era of retail, we’re here to lead it. We’re hands-on, sleeves rolled up, we get the job done and we always aim higher. In every area, we set the standard for others to follow. Developing new products customers love. Crafting experiences they’ve never seen before. Making sustainable and ethical business our priority. This is your chance to help transform a global business loved by over 32 million customers and carve out a career as ambitious and bold as you are.

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Being an in-person business

We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.


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Partners & Programmes

Alongside our internal initiatives, we collaborate with partners and outside experts in some areas of inclusion and diversity to make sure what we offer our colleagues reflects the needs and interests of our communities. See some of the partners we work with. 

Marks & Start

Marks & Start is our programme that provides training and employability skills to people facing barriers to employment. This is an important part of supporting under-represented groups into work and helping  them progress to senior roles. 

The Albert Kenny Trust

We’ve been working with the AKT since 2019, donating more than £30,000 since launching through Sparks. They’re one of our official Sparks charity partners – so customers can support them to provide safe accommodation, advice and better futures for the LGBTQ+ community. 

The 30% club

30% club is a global campaign to increase gender diversity at board and senior management levels. We’ve been part of their 30% Club Cross Business Mentoring Programme since it began in 2014, and this year have over 30 mentees and 30 mentors taking part to develop a diverse pipeline of M&S leaders. 

Business in the Community Race at Work charter

We support the Business in the Community Race at Work charter’s five calls to action to ensure ethnic minority colleagues are represented at all levels within business. These include appointing an Executive Sponsor for race, committing at board level to zero tolerance of harassment and bullying, and taking actions that support the career progression of our ethic minority colleagues. 

We're a Disability Confident Employer

We strive to make the most of the talents disabled people can bring to the workplace. We’re recognised as a Disability Confident Employer (Level 2). This assesses how we recruit and develop our people, through the lens of disability.

Armed Forces Covenant (Gold Status)

This is a promise by the nation ensuring that those who serve, or who have served in the armed forces, and their families, are treated fairly. We support their pledges including: 

- Promoting the fact that we are an armed forces friendly organisation by effectively publicising the Covenant
- Seeking to support the employment of service leavers and veterans young and old
- Seeking to support our colleagues who choose to be members of the Reserve forces
- Supporting the Royal British Legion's nationwide Poppy Appeal in November 

SEO/London - Sponsors for educational opportunity

We're on a mission to embrace diversity, and whilst we're proud of the progress we've made, there's more to be done. So, we've enlisted the help of SEO/London, who engage with a gender-balanced, ethnically diverse   mix of candidates and deliver superior educational training/mentoring support to young people from underrepresented and underserved backgrounds.

We're a carers confident employer

We're actively listening to what matters to our colleagues, as we continue to build our family time policies. We've successfully achieved our Carers Confident Level 1 certificate, demonstrating that we will support all carers across our business. It also shows our understanding of the legal rights of carers at M&S, and helps colleagues recognise themselves as carers, so we can provide practical support and assist them in combining their work and caring responsibilities.

Forces families jobs

Forces Families Jobs is the go-to for training, employment and volunteer roles for family members of currently serving UK military personnel. As a member of the Armed Forces Covenant, we've made a promise to ensure that those who serve, or have served in the armed forces, and their families, are treated fairly. We believe sharing our roles with Forces Families  Jobs allows us to excel in our duty to the Forces community.


In our mission to attract more disabled candidates, we've enlisted the help of Evenbreak, whose mission is ensuring disabled people have the same opportunities and choices to enter, progress and thrive in the world of work as non-disabled people. We're passionate about being an inclusive place to work, and this partnership helps us attract more disabled candidates.


myGwork is the global business community for LGBTQ+ professionals, graduates, inclusive employers, and advocates for workplace equality. We've partnered with myGwork to ensure that we're attracting more candidates from LGBTQ+ communities and ensure that everyone feels welcomed and supported to be their best.


Learning and Development

Business knowledge. Product data. Digital Expertise. Leadership skills and more. Our mix of training, mentoring and development opportunities will mean you’ll never stop learning. Wherever you join us, you’ll be surrounded by colleagues who will help you learn, grow and build the skills and experience you need to do better for our customers. When you grow, we grow. That’s why your development is always our priority.


Inclusion & Diversity

Belonging at M&S is our top priority. We strive to be a company where everyone feels it, and everyone’s supported to fulfil their potential. We’ve come a long way and we know we still have work to do. It’s about all of us, that’s why our values of inclusion covers colleagues, customers and communities here.

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Marks & Start

Marks & Start is our programme providing training and employability skills to people facing barriers to employment. This is an important part of supporting under-represented groups into work and helping them progress to more senior roles.

Find out more

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