I am fascinated by fashion trends but for me it really makes sense when I see the sales figures on screen. When I’m able to paint the picture with percentages, we can be more innovative as a team.
Life at M&S
Introduction
Our people make M&S unique. That’s why your wellbeing and your development is always our priority.
Your Team
Your Team
I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.
The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.
M&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Why work here
We’re not just embracing a new era of retail, we’re here to lead it. Develop new products customers love. Craft experiences they’ve never seen before. Make sustainable and ethical business a priority. In every area, we’ve always set the standard for others to follow. This is your chance to help transform a global business loved by over 32 million customers and carve out a career as unique as you are.
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Pay
Earn a competitive salary that’s reviewed every year.
Colleague Discounts
Get a 20% discount in-store and online for you and someone else in your household.
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Bonus
We have discretionary bonus schemes depending on your role and our business performance.
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy
Flexible support for you whether you're deciding to start a family or to see your children reach their important milestones.
-
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
-
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
-
Pay
Earn a competitive salary that’s reviewed every year.
-
Colleague Discounts
Get a 20% discount in-store and online for you and someone else in your household.
-
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
-
Bonus
We have discretionary bonus schemes depending on your role and our business performance.
-
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
-
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
-
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
-
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
-
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
-
Family friendly policy
Flexible support for you whether you're deciding to start a family or to see your children reach their important milestones.
Partners & Programmes
We partner with other organisations that are experts in specific areas of inclusion and diversity to make sure that what we offer our colleagues reflects the needs and interests of our communities.
Marks & Start
Marks & Start is our programme that provides training and employability skills to people facing barriers to employment. This is an important part of supporting under-represented groups into work and help them progress to senior roles.
The Albert Kenny Trust
We’ve been working with the AKT since 2019, donating £15,000 via sales of our pride-inspired T-shirts, and more than £30,000 since launching through Sparks. They’re one of our official Sparks charity partners – so customers can support them in providing safe homes, advice and better futures for LGBTQ+ and young people.
The 30% club
30% club is a global campaign to increase gender diversity at board and senior management levels. We’ve been part of their 30% Club Cross Business Mentoring Programme since it began in 2014, and this year have over 30 mentees and 30 mentors taking part to develop a diverse pipeline of M&S leaders.
Business in the community race at work charter
We support the business in the community race at work charter’s five calls to action to ensure ethnic minority colleagues are represented at all levels within a business. These include appointing an Executive Sponsor for race, committing at board level to zero tolerance of harassment and bullying, and taking actions that support the career progression of our ethic minority colleagues.
We're a Disability Confident Employer
We strive to make the most of the talents disabled people can bring to the workplace. We’re recognised as a Disability Confident Employer (Level 2). This assesses how we recruit and develop our people, through the lens of disability.
10,000 black interns
#10000BlackInterns will help transform the horizons and prospects of young Black people in the UK by offering paid work experience across a wide range of industries, as well as world-class training and development. We were the first major retailer to sign up to this pioneering initiative, with internships starting in 2022.
The valuable 500
This is the global movement putting disability on the business leadership agenda. We joined the Valuable 500 in 2019 and in doing so we pledged our commitment to table disability inclusion on our leadership agenda. We also made a firm commitment to disability inclusion and to share their pledge with our colleagues and externally.
Armed Forces Covenant (Gold Status)
This is a promise by the nation ensuring that those who serve, or who have served in the armed forces, and their families, are treated fairly. We support their pledges including:
- Promoting the fact that we are an armed forces friendly organisation by effectively publicising the Covenant
- Seeking to support the employment of service leavers and veterans young and old
- Seeking to support our colleagues who choose to be members of the Reserve forces
- Supporting the Royal British Legion's nationwide Poppy Appeal in November
SEO/London - Sponsors for educational opportunity
We're on a mission to embrace diversity, and whilst we're proud of the progress we've made, there's more to be done. So, we've enlisted the help of SEO/London, who engage with a gender-balanced, ethnically diverse mix of candidates and deliver superior educational training/mentoring support to young people from underrepresented and underserved backgrounds.
We're a carers confident employer
We're actively listening to what matters to our colleagues, as we continue to build our family time policies. We've successfully achieved our Carers Confident Level 1 certificate, demonstrating that we will support all carers across our business. It also shows our understanding of the legal rights of carers at M&S, and helps colleagues recognise themselves as carers, so we can provide practical support and assist them in combining their work and caring responsibilities.
Forces families jobs
Forces Families Jobs is the go-to for training, employment and volunteer roles for family members of currently serving UK military personnel. As a member of the Armed Forces Covenant, we've made a promise to ensure that those who serve, or have served in the armed forces, and their families, are treated fairly. We believe sharing our roles with Forces Family Jobs allows us to excel in our duty to the Forces community.
Evenbreak
In our mission to attract more disabled candidates, we've enlisted the help of Evenbreak, whose mission is ensuring disabled people have the same opportunities and choices to enter, progress and thrive in the world of work as non-disabled people. We're passionate about being an inclusive place to work, and this partnership helps us attract more disabled candidates.
myGwork
myGwork is the global business community for LGBTQ+ professionals, graduates, inclusive employers, and advocates for workplace equality. They offer a safe space for individuals to network with members of the LGBTQ+ community. We've partnered with myGwork to ensure that we're attracting more LGBTQ+ candidates and ensure all LGBTQ+ people feel they belong here.
Learning and Development
Business knowledge. Product knowledge. Digital Expertise. Leadership skills and more. Our mix of training, mentoring and development opportunities will mean you’ll never stop learning. Wherever you join us, you’ll be surrounded by colleagues who will help you learn, grow and build the skills and experience you need to achieve your career goals. When you grow, we grow. That’s why your development is always our priority.
Inclusion & Diversity
Belonging at M&S is our top priority. We strive to be a company where everyone feels it. We’ve come a long way but we know we still have work to do. It’s about all of us which is why I&D covers colleagues, customers and communities here. Our aim is always to reflect the customers we serve everywhere across our locations.
Find out moreMarks & Start
Marks & Start is our programme providing training and employability skills to people facing barriers to employment. This is an important part of supporting under-represented groups into work and helping them progress to senior roles.
Find out more