Life at M&S


Our people make M&S unique. That’s why your wellbeing and your development is always our priority.

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Your Team

Pic of Employee      Kadeem
Pic of Employee      Jacynta
Pic of Employee      Dino
Pic of Employee      Imy

I am fascinated by fashion trends but for me it really makes sense when I see the sales figures on screen. When I’m able to paint the picture with percentages, we can be more innovative as a team.

Kadeem (He / Him) | Assistant Merchandiser Read full story

I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.

Jacynta (She / Her) | Deputy Store Manager Read full story

The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.

Dino (He / Him) | Manager Read full story

M&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.

Imy (He / Him) | Shift Manager Read full story

Why work here

We’re not just embracing a new era of retail, we’re here to lead it. Develop new products customers love. Craft experiences they’ve never seen before. Make sustainable and ethical business a priority. In every area, we’ve always set the standard for others to follow. This is your chance to help transform a global business loved by over 32 million customers and carve out a career as unique as you are.


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Partners & Programmes

We partner with other organisations that are experts in specific areas of inclusion and diversity to make sure that what we offer our colleagues reflects the needs and interests of our communities.

Marks & Start

Marks & Start is our programme that provides training and employability skills to people facing barriers to employment. This is an important part of supporting under-represented groups into work and help them progress to senior roles. 

The Albert Kenny Trust

We’ve been working with the AKT since 2019, donating £15,000 via sales of our pride-inspired T-shirts, and more than £30,000 since launching through Sparks. They’re one of our official Sparks charity partners – so customers can support them in providing safe homes, advice and better futures for LGBTQ+ and young people.

The 30% club

30% club is a global campaign to increase gender diversity at board and senior management levels. We’ve been part of their 30% Club Cross Business Mentoring Programme since it began in 2014, and this year have over 30 mentees and 30 mentors taking part to develop a diverse pipeline of M&S leaders.

Business in the community race at work charter

We support the business in the community race at work charter’s five calls to action to ensure ethnic minority colleagues are represented at all levels within a business.  These include appointing an Executive Sponsor for race, committing at board level to zero tolerance of harassment and bullying, and taking actions that support the career progression of our ethic minority colleagues. 

We're a Disability Confident Employer

We strive to make the most of the talents disabled people can bring to the workplace. We’re recognised as a Disability Confident Employer (Level 2). This assesses how we recruit and develop our people, through the lens of disability.

Armed Forces Covenant (Gold Status)

This is a promise by the nation ensuring that those who serve, or who have served in the armed forces, and their families, are treated fairly. We support their pledges including: 

- Promoting the fact that we are an armed forces friendly organisation by effectively publicising the Covenant
- Seeking to support the employment of service leavers and veterans young and old
- Seeking to support our colleagues who choose to be members of the Reserve forces
- Supporting the Royal British Legion's nationwide Poppy Appeal in November 

SEO/London - Sponsors for educational opportunity

We're on a mission to embrace diversity, and whilst we're proud of the progress we've made, there's more to be done. So, we've enlisted the help of SEO/London, who engage with a gender-balanced, ethnically diverse mix of candidates and deliver superior educational training/mentoring support to young people from underrepresented and underserved backgrounds.

We're a carers confident employer

We're actively listening to what matters to our colleagues, as we continue to build our family time policies. We've successfully achieved our Carers Confident Level 1 certificate, demonstrating that we will support all carers across our business. It also shows our understanding of the legal rights of carers at M&S, and helps colleagues recognise themselves as carers, so we can provide practical support and assist them in combining their work and caring responsibilities.

Forces families jobs

Forces Families Jobs is the go-to for training, employment and volunteer roles for family members of currently serving UK military personnel. As a member of the Armed Forces Covenant, we've made a promise to ensure that those who serve, or have served in the armed forces, and their families, are treated fairly. We believe sharing our roles with Forces Family Jobs allows us to excel in our duty to the Forces community.


In our mission to attract more disabled candidates, we've enlisted the help of Evenbreak, whose mission is ensuring disabled people have the same opportunities and choices to enter, progress and thrive in the world of work as non-disabled people. We're passionate about being an inclusive place to work, and this partnership helps us attract more disabled candidates.


myGwork is the global business community for LGBTQ+ professionals, graduates, inclusive employers, and advocates for workplace equality. They offer a safe space for individuals to network with members of the LGBTQ+ community. We've partnered with myGwork to ensure that we're attracting more LGBTQ+ candidates and ensure all LGBTQ+ people feel they belong here.


Learning and Development

Business knowledge. Product knowledge. Digital Expertise. Leadership skills and more. Our mix of training, mentoring and development opportunities will mean you’ll never stop learning. Wherever you join us, you’ll be surrounded by colleagues who will help you learn, grow and build the skills and experience you need to achieve your career goals. When you grow, we grow. That’s why your development is always our priority.


Inclusion & Diversity

Belonging at M&S is our top priority. We strive to be a company where everyone feels it. We’ve come a long way but we know we still have work to do. It’s about all of us which is why I&D covers colleagues, customers and communities here. Our aim is always to reflect the customers we serve everywhere across our locations.

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Marks & Start

Marks & Start is our programme providing training and employability skills to people facing barriers to employment. This is an important part of supporting under-represented groups into work and helping them progress to senior roles.

Find out more

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