Colleague wellbeing
We see it as our responsibility to provide our colleagues with the tools to manage their mental health and maintain healthy lifestyles both in and outside of work.
Colleague Wellbeing
Introduction
We are commited to supporting our teams to be their best, and we know wellbeing has a large part to play.
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What do we do
Supporting you
We’re committed to supporting mental wellbeing with a range of resources designed to help our colleagues to feel their best. Our Employee Assistance Programme offers 24/7 confidential support for colleagues and their families, providing expert help when it’s needed most. Our Health & Wellbeing Hub serves as a central space for guidance, covering a variety of wellbeing topics, resources and signposting both internal and external support. Additionally, our Health & Wellbeing Network offers a sense of community, connecting colleagues to share experiences and support one another.
Supporting your health
At M&S, we support our colleagues’ physical wellbeing with a range of resources to help them to stay healthy and active. All colleagues have access to on-demand physiotherapy services and discounted gym access to stay pain-free. Whether working in our stores, distribution centres, or support centres, our Workplace Adjustments and Occupational Health services ensure our teams get the support they need to thrive. Additionally, our Virtual GP Service provides 24/7 medical support for colleagues and their families, alongside free cancer risk assessments and screenings for eligible colleagues.
Supporting your finances
We understand that financial wellbeing is key to reducing stress, so we provide a range of resources to support our colleagues when they need it most. Our Financial Education partnerships offer expert advice, guidance, and debt consolidation support. Through Workplace Savings, colleagues can access pension and savings schemes, life insurance, M&S Bank offers, share plans, and travel savings to help secure their financial future.
Support from day one, throughout your Career
At M&S, we’re committed to supporting your wellbeing at every stage of your career, from recruitment to retirement, and in the moments that matter most. Our Inclusive Recruitment practices ensure fair and accessible hiring, with trained line managers who understand bias and provide necessary adjustments. During Onboarding & Induction, we introduce new colleagues to the full range of wellbeing support available. And when life presents challenges, our policies, including Family Leave, reasonable adjustments and flexible working are in place to offer the help you need, when you need it most.
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Our Industry Partners
We partner with several charities who help to promote and support positive mental health. We aim to amplify the work they do, and signpost relevant support for our own colleagues, to enhance our wellbeing offering.
Young Minds
We know how much the mental health of young people matters to our colleagues. That’s why we work together with Young Minds to make a big difference in supporting young people and the adults in their life with practical guidance to prevent mental health struggles reaching crisis point.
Retail trust
Since 1832, the Retail Trust has been caring for and protecting the lives of people working in retail. We partner with them to support their mission to create a more sustainable and successful future for retail. As a result, M&S colleagues can access emotional & financial wellbeing support, apply for financial aid and more.
Grocery Aid
We partner with Grocery Aid to provide our colleagues with emotional, practical, and financial support, covering everything from counselling, to helping colleagues through addiction, or providing legal advice.
Fashion & Textile Children Trust
The Fashion & Textile Children’s Trust do incredible work to support the children of UK fashion and textile families who are struggling financially. They help individuals with grants for children’s items, such as clothing, bedroom furniture and appliances.
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A word from the Co-Executive Sponsor of the Health & Wellbeing Network
A word from the Co-Executive Sponsor of the Health & Wellbeing Network
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