Head of Technical Program Management - Supply Chain & Logistics

Team: Digital & Tech
Location
Contract type: Permanent
Position type: Full Time
Salary: Competitive + Benefits; Closing date: 12th October 2024

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

Summary

The Senior Head of Delivery within Technology, responsible for the Supply Chain and Logistics Technology Portfolio (circa £30m), will oversee the end-to-end delivery of complex technology solutions that drive the efficiency and effectiveness of supply chain and logistics operations. This role requires a strategic leader with deep expertise in agile methodologies, technical program management, and supply chain logistics to ensure the successful execution of large-scale initiatives.

As a Head of Technical Programme with extensive experience and responsibility of Product and Programme delivery across the enterprise you will combine your business knowledge with technical expertise to drive innovation, foster relationship and promoting an ‘own it and get it done’ demeanour.

All the details

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

#LI-Hybrid

What you'll do

Technical Leadership and Delivery

Be responsible for Large-Scale Initiatives: Lead the delivery of sophisticated, cross-functional projects across multiple product functions and domains, ensuring alignment with strategic business goals.
Agile Methodologies: Implement and advocate for standard process agile methodologies (e.g., Scrum, Kanban, DevOps) to optimise value delivery and improve team performance.
Technical Strategy: Define and drive the technical strategic direction for the supply chain and logistics platform, demonstrating market-leading expertise to propose bold, innovative directions.
Risk Management: Anticipate and mitigate risks by implementing standard methodology mechanisms, ensuring the delivery of high-quality solutions.

Stakeholder Management

Build Trust-Based Partnerships: Foster a no-blame culture where teams are accountable for their actions and decisions. Work closely with C-Suite partners to share risks, showcase ideas, and harness capabilities to address business challenges.

Supplier and Vendor Management: Manage relationships with external suppliers and vendors, ensuring successful delivery of outcomes, cost optimisation, and adherence to contractual obligations.

Leadership and Coaching

Servant Leadership: Drive an agile attitude across multiple platforms, leading cross-functional and senior-level collaboration. Act as a role model in facilitating scrum events to achieve desirable outcomes.

Coaching and Mentoring: Foster a coaching and mentoring environment within the technology teams, using industry standard methodologies to develop team members and enhance their capabilities.

Continuous Improvement

Outcome-Focused: Set exciting goals related to business opportunities, measure risks, and engage in timely actions to achieve results. Promote a culture of continuous improvement and innovation.

Enhance Delivery Efficiency: Leverage external networks and stay updated with standard processes, insights, and innovative approaches to guide teams and improve delivery processes.

Who you are

Key Competencies

Critical Thinking: Ability to align project delivery with organisational goals and anticipate future challenges.

Problem-Solving: Analytical skills to direct, lead, and deliver solutions that go beyond existing ways of doing things.

Leadership and Communication: Strong leadership and talent development skills, with the ability to build and maintain trust-based relationships.

Essential

Extensive Experience: Consistent track record in delivering large-scale initiatives across multiple product functions and domains.
Technical Leadership: Strong technical foresight with experience in leading technical program management during all phases of software development.
Agile Expertise: Deep working knowledge of Waterfall, Agile/Scaled Agile practices, including Scrum, Kanban, and DevOps.
Customer Management: Excellent interpersonal skills with the ability to communicate effectively with both technical and non-technical individuals, including director-level partners.
Financial Foresight: Strong financial and commercial competence, including experience managing budgets and supervising contractual negotiations.

Desirable

Industry Experience: Prior experience working in the retail industry.
Certifications: Project Management, Waterfall, (Prince) Agile, or Scaled Agile certification.
Technical Skills: Experience with Agile Project/Portfolio Management tools (e.g., Jira, JiraAlign, Rally) and engineering practices like BDD, XP, and Agile Testing.

Everyone’s welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-ZF1

Meet the Team

Being an in-person business

We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.

Being in third-party brands, working on things M&S hasn’t done before… that plays to my sweet spot. I’ve worked in many organisations throughout my career, and it’s rare to see such cause and effect in your work. The way we’re structured means you’re encouraged to solve problems and you have the autonomy to make progress quickly.

Halford (He / Him) | Head of Technical Program Management Read full story

I think all engineers just love solving puzzles and problems. At M&S, we’re constantly learning new things, whether it’s mastering Swift UI or understanding how customers interact with technology. But this is also a business that listens to engineers and values what we bring to the table. That’s different, believe me.

Janak (He / Him) | Staff iOS Engineer Read full story

At M&S, we have Data Scientists, Analysts, and Technical Product Managers, who all share a genuine passion for harnessing data to improve people’s lives. And we’re in a unique position where we can actually help many different kinds of people, from our customers to our colleagues in store and in our support centre.

Deepak (He / Him) | Data Scientist Read full story

Make Your Mark

Upcoming projects

Take part in our M&S Digital & Tech team days. Grow your digital and data skills through our BEAM Academy. Or challenge yourself at one of our business-wide hackathons. We also partner with Women in Data, Databricks and Cajigo to increase opportunities for women in digital and data.

Opportunities to be heard

Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).

Colleague Networks

We want you to feel supported, no matter what.

The Menopause Network

Here, our colleagues can share their concerns, as well as interesting facts and articles. Our aim is to help everyone feel comfortable talking openly about the menopause - providing a listening ear and finding positives in the experience.

The Gender Equality Network

This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.

The Culture and Heritage Network

Celebrating all faiths, cultures and ethnicities, this group promotes racial and religious equality. We create space to discuss, challenge and take action. And we mark key calendar moments - like Black History Month - to remember the past, promote the present and build for the future.

The LGBTQ+ Network

Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.

The Family & Carers Network

This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.

The Health and Wellbeing Network

This network helps colleagues manage their own mental and physical health. We also support people with disabilities or health conditions throughout M&S. We're a safe place to share your personal journey, coping strategies and top tips.

Forces Community Network

A community of colleagues who are affiliated with the Armed Forces in various ways. We work to support colleagues readjusting to civilian life, to be there for those who have friends or family members in the forces, and to make M&S attractive to those leaving the forces.

The Cancer Network

This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.
Pay

Earn a competitive salary.
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.
Bonus

We have discretionary bonus schemes depending on your role and our business performance.
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech

Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

Depending on the role you are applying for, you may be invited to do an assessment. Your Talent Acquisition Partner will guide and inform you along the way.

Interview

We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.

Decision

After we’ve made our decision, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.