Employee Relations Case Manager

You will be coaching and supporting line managers and Business Involvement Group (BIG) Representatives across all areas of the business to make informed people decisions through a commercial lens. Accountable for a specific area of the business, you will work alongside line managers and People Partners to support a high performance culture.

What’s in it for you

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% Colleague discount on most things from furniture, fashion and food.
• A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
• Attractive annual bonus, based on company performance and personal objectives.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
• Charity Volunteer Day – A paid day away from work to support your chosen charity.
• A very generous Defined Contribution Pension Scheme and Life Assurance
• Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes
• Family friendly policies to support life’s most important milestones including parental leave, neo-natal

What You’ll Do

Your key accountabilities will include:

• Deliver high quality, consistent and accurate advice on all aspects of people policy in line with the service SLA.
• Maintain personal expert knowledge of M&S employment policy and practice.
• Coach and develop the line manager to deliver effective people management and drive line management capability.
• Coach BIG reps to support their role as Employee Representatives and as an accompanying person.
• Provide end to end case management support for the full scope of cases and policy areas, including complex and high risk cases. Undertake appropriate business partner management activity in relation to cases you are managing, developing strong relationships with business partners to enable this.

Who you are

Your skills and experience will include:

• Excellent verbal and written communication.
• Detailed knowledge of M&S employment policies, frameworks and practice
• Up to date awareness of external case, trends and employee relations best practice
• Strong customer relations management skills.
• Ability to judge and manage risk and foresee potential issues and consequences

Everyone’s welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We’re an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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