Store Planner

Team
Support Functions
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 21st February 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary
As a Store Planner you will be right at the forefront of our ambitious Transformation Plans at M&S. You will be accountable for the end-to-end planning of projects through their entire lifecycle including New Stores, Renewals of our existing Store estate and Store Environment roll out programmes.

You will manage your own portfolio of projects whilst having the support of the wider Store planning team to assist you. The role will require extensive travel to projects across the UK as required to ensure smooth and effective delivery of projects with a regular day in our support centre in Waterside to collaborate. You will have excellent attention to detail, be comfortable managing your own workload, and possess great communication and influencing skills to manage a broad network of internal and external stakeholders on each of your projects.
All the details

We are passionate about maintaining our market leading store environments and formats, and as such you will be working closely with our in-house store design teams to implement new initiatives and concepts at pace into our pipeline of projects. This requires collaborative working and the ability to manage change and ambiguity at pace whilst maintaining firm control of the overall store plan.

What’s in it for you

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • 20% Colleague discount on most things from furniture, fashion and food.
  • A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
  • Attractive annual bonus, based on company performance and personal goals.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
  • Charity Volunteer Day – A paid day away from work to support your chosen charity.
  • A very generous Defined Contribution Pension Scheme and Life Assurance
  • Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family & free access to the UnMind App as well as many other schemes

What you'll do

Your key accountabilities will include

  • Manage the end to end Store Planning process for Food, Clothing & Home, Hospitality, Back of House and operational space in all new store openings, developments and modernisations. Provide considered and expert advice to architects and contractors.
  • Accountable for the brief and formal review of the complete drawing package for schemes to include signage, internal and external elevations and store layout.
  • Deliver layouts that maximise operational efficiency and deliver clear, easy to shop stores. Identify potential operational challenges and offer pragmatic, budget appropriate, solutions.
  • Provide visible leadership for store projects through entire project life cycle (design team meetings, pre-start, progress and PC.) Provide cost effective and innovative solutions to any on-site challenges as they arise.
  • Work seamlessly with Design and Retail colleagues to ensure each project is managed and delivered within agreed framework. Ensure change requests are managed through correct governance as required.
  • Maintain strong awareness and knowledge of the evolving retail landscape, competitor activity and consumer behaviour. You will work with Store Planning colleagues to be positively dissatisfied, seizing opportunities and learnings from each scheme to improve quality and consistency in future schemes.

Who you are

Your skills and experience will include

  • Previous Store planning experience in a large format retailer or similar business preferred.
  • Experience of utilising 2D layout planning systems including Storespace and AutoCAD.
  • Stakeholder Management – Confidence to communicate across all levels of the business both internally and externally, providing considered challenge when required and providing solutions to feedback received.
  • Decision Making and Time Management – working independently and managing own workload.
  • Ability to manage ambiguity and change in a calm considered manner.
  • Communication and Influencing across project teams.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process

Meet the Team

support_thumbnail.jpg
A group of colleagues gathered around a table, smiling and discussing work with laptops open in a modern office setting.

Being an in-person business

We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.

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Jodie Head of Finance
Tom Employee Experience & Engagement Lead

It takes time to turn around a business as big as M&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.

Jodie (She / Her) | Head of Finance Read full story

Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.

Tom (He / Him) | Employee Experience & Engagement Lead Read full story

Make Your Mark

Opportunities to be heard

Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).

Experience the business

You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.

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Colleague Networks

We want you to feel supported, no matter what.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

The Cancer Network

This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.

The LGBTQ+ Network

Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.

The Gender Equality Network

This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

The Family & Carers Network

This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.

Benefits

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

Depending on the role, you may be invited to take part in an online assessment.  Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.

Interview

We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Store Planner

Team
Support Functions
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 21st February 2025
Reference: 93416