Assistant Offer Set Up Manager

From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team-working ethos, creativity and a healthy commercial aim to join us on our journey.

We are seeking two Assistant Offer Set Up Managers to join our Loyalty team, someone who thrives at the intersection of technical expertise, process design, and customer-focused delivery. In this role, you’ll own the end-to-end setup of loyalty offers you’ll be the go-to technical authority on all promotional systems, lead enhancements for new propositions, define and refine operational processes, identify opportunities for automation, monitor ongoing feedback, troubleshoot operational issues, and step in for the Offer Set Up Manager as needed. You’ll have a real impact on shaping timely, flawless promotion execution and continuous improvement.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

“Please note this role is a 12-month fixed term contract / secondment’

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

• Technical expert. Build knowledge of all offer set up systems across Food, Fashion Home & Beauty and Financial Services including UK and ROI
• Leading on new propositions. Get involved in scoping meetings for new offer types. Effectively understand what the ask is and what is possible, or needs further investigation or development
• Move trials into business-as-usual process, when appropriate. Write the process, train the team, challenge each step for automation improves!
• Understand offer set up processes, identify opportunities for simplification or automation at each step. Be confident to ask for help to drive improvement from outside teams, and to think of ways to influence them to get the job done
• Trouble shooting. Getting involved effectively to support from a Tech point when things go wrong

Who you are

Your skills and experience will include

• Advanced MS Office especially Excel
• Interest in data and managing at scale, with experience in systems such as SQL, Power BI or coding languages preferable
• Experience of promotional or pricing set up systems preferable
• Builds great business internal and external relationships, to drive smooth cross functional working
• Confident to translate technical data to be understood easily by non-technical colleagues

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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