Senior Shift Manager On Site - Nights Wk 2

This is a brand-new role within our structure and will play a pivotal part in delivering outstanding performance and operational excellence! As a Senior Shift Manager you will be accountable for driving the operational performance and strategic direction across the shift through successful implementation of the site plan to meet departmental targets by ensuring that you team and colleagues are empowered to perform at their best. Alongside this you will be the senior point of contact (Duty Manager) and act as the key point of escalation for incidents relating to safety, building control and legal compliance.

NB You will be required to upload a copy of your CV and state your preferred shift on your application. Selected candidates be invited to attend an in-person assessment on site.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and
• PAM Assist to support you and your family
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you’ll do

Your key accountabilities will include

• To be the senior point of contact (Duty Manager) for the site during times inside and outside of wider leadership support. ​ Key point of escalation for incidents relating to safety, building control and legal compliance
• Lead your shift to drive a safety culture and ensure all colleagues on site have a safe working environment through the Safety Through Trust strategy
• Regularly review individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required.
• Drive operational excellence to deliver site and business targets, leading Short Interval Control and Shift Manager Meetings by driving actions on Key Performance Indicator’s.
• Drive groundbreaking change at pace to deliver the site's strategic priorities

Who you are

Your skills and experience will include

• An inspirational leader who can build and sustain a high-performing management team to deliver excellent customer service and achieve critical metric. Who has a comprehensive understanding of commercial, operational, and people processes and systems
• Ability to apply all available data and Management Information to identify commercial cost savings and customer opportunities to increase profit
• Previous experience of improving performance within a team, using metrics to drive actions and accountabilities to meet set timeframes, and the ability to handle difficult conversations with effective resolutions
• A detailed knowledge of the legal responsibilities to ensure a safe working environment within a Distribution Centre
• An effective communicator who is an active listener who can empower and encourage their team, share their knowledge, and connect with their audience by adjusting their style accordingly
• A good understanding of continuous improvement principles and how to implement them to reduce waste and improve efficiency

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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