Team Manager - Foods - Stockport & Macclesfield Area

Team: In Store
Store: Manchester
Location: Manchester, Greater Manchester
Contract type: Permanent
Position type: Full Time
Salary: Competitive + Benefits

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

Team Manager - Foods - Stockport & Macclesfield Area

All the details

Team Manager - Foods - Stockport & Macclesfield Area

Working Pattern
WEEK 1
Monday 07:00-15:00
Tuesday 09:00-18:00
Wednesday 13:00-22:00
Friday 14:00-22:00
Saturday 09:00-17:00

WEEK 2
Sunday 09:00-18:00
Monday 07:00-15:00
Wednesday 13:00-22:00
Thursday 09:00-18:00
Friday 08:00-16:00

Job Description
Purpose

Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
Ensure colleagues understand and are motivated to deliver their part
Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
Supports the delivery and embedding of the business transformation plan and change initiatives for their area
Delivers great standards and service by setting clear expectations with store colleagues
Create the right culture, role modelling new digital ways of working and leadership behaviours
Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
Deliver brilliant basics through the team
Seeks customer feedback and takes action to deliver improvement
Uses data and insight to improve customer instore experience, improve the operation and drive performance
Support the delivery of Plan A
Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
Recruit for the team, ensuring new starters have a brilliant onboarding experience
Deliver all line management activities in line with company process and policy
Build an active working partnership with BIG, provide feedback and support the development of BIG reps
Deliver operational excellence to maximise product availability, minimise stock and cash loss
Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
Maintain a safe and legal store environment
Supports visual merchandising updates across all launches, events and campaigns

Technical Skills/ Experience

Ability to lead a team to deliver excellent customer service and KPI’s across the store
Create the right culture, role modelling new digital ways of working and leadership behaviours
Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
Good working knowledge of VM principles
Good level of digital capability and an understanding and use of all systems
Good knowledge of the legal requirements across their area of accountability and the store
Knowledge of our people policies and managing performance within a team
The ability to have difficult conversations with effective resolutions with colleagues
Good communicator and listener who will inspire, share their knowledge and best practices with others
Ability to plan and review across the week and the month
Ability to deliver under pressure demonstrating resilience
Ability to build and maintain relationships with key stakeholders across the store and region
Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Leadership Capabilities

Successfully embeds change for lasting commercial impact and results
Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
Takes ownership and accountability for the success of their team
Spends time coaching colleagues to accelerate performance and personal growth
Recognises high performance and supports poor performers to improve
Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
Uses customer feedback and market trends to guide teams work
Helps teams understand information and business messages by actively seeking out opinions and asking questions
Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
Regional Leadership
BIG

Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.

Dino (He / Him) | Manager Read full story

I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.

Jacynta (She / Her) | Deputy Store Manager Read full story

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.
Pay

Earn a competitive salary.
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech

Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Colleague Networks

We want you to feel supported, no matter what.

Forces Community Network

A community of colleagues who are affiliated with the Armed Forces in various ways. We work to support colleagues readjusting to civilian life, to be there for those who have friends or family members in the forces, and to make M&S attractive to those leaving the forces.

The Culture and Heritage Network

Celebrating all faiths, cultures and ethnicities, this group promotes racial and religious equality. We create space to discuss, challenge and take action. And we mark key calendar moments - like Black History Month - to remember the past, promote the present and build for the future.

The Menopause Network

Here, our colleagues can share their concerns, as well as interesting facts and articles. Our aim is to help everyone feel comfortable talking openly about the menopause - providing a listening ear and finding positives in the experience.

The Health and Wellbeing Network

This network helps colleagues manage their own mental and physical health. We also support people with disabilities or health conditions throughout M&S. We're a safe place to share your personal journey, coping strategies and top tips.

The Cancer Network

This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.

The Family & Carers Network

This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.

The LGBTQ+ Network

Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.

The Gender Equality Network

This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.