Customer Assistant - In-Store Bakery - Spinningfields SF

Customer Assistant - In-Store Bakery - Spinningfields SF

This is a Permanent vacancy for an In-Store Baker at Customer Assistant Level at the Spinningfields SF store.
Successful candidate will be contracted Full Time to 37.50 hours per week.
Working Pattern will be Early Mornings.
Standard Rate of Pay at £12.00 per hour.
Additional Unsocial Premium of £3.00 per hour will be paid for any hours worked between 22:00 and 06:00.

Due to the nature and responsibilities of this role, all applicants must be at least 18 years of age.

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Health & Safety Requirements:

Due to the nature and responsibilities of this role, all colleagues must:

· Remove any and all body jewellery

· Remove any and all facial jewellery

· Remove all false nails or nail extensions

· Refrain from wearing perfumes/fragrances

Any colleagues who have facial hair will be provided with a beard net to wear on shift.

All colleagues will be provided with a hair net to wear on shift.

All colleagues will receive additional training to meet and adhere to legal health and safety requirements.


Working Pattern:

Week 1:
Sunday 08:00-16:00
Monday 05:30-13:30
Wednesday 05:30-13:30
Thursday 05:30-13:30
Friday 05:30-13:30

Week 2:
Monday 05:30-13:30
Tuesday 05:30-13:30
Wednesday 05:30-13:30
Friday 05:30-13:30
Saturday 06:00-14:00


Job Description:
Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Work conscientiously to adhering to health and safety requirements at all times.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.