Customer Assistant Food - Waterside

Team: In Store
Store: Waterside Simply Foods
Location: London, Greater London
Contract type: Permanent
Position type: Part Time
Salary: £13.15 p/h

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

2 x Positions

Position 1 Work Pattern:
Sunday 14:00 - 19:00
Monday 17:30 - 22.30
Tuesday 17:30 - 22:30
Saturday 15:30 - 21:30

Position 2 Work Pattern:
Mon 15:00 - 19:00
Tuesday 15:00 - 19:00
Wednesday 15:00 -19:00
Thursday 15:00 - 19:00
Friday 15:00 -19:00

All the details

2 x Positions

Position 1 Work Pattern:
Sunday 14:00 - 19:00
Monday 17:30 - 22.30
Tuesday 17:30 - 22:30
Saturday 15:30 - 21:30

Position 2 Work Pattern:
Monday 15:00 - 19:00
Tuesday 15:00 - 19:00
Wednesday 15:00 -19:00
Thursday 15:00 - 19:00
Friday 15:00 -19:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.

Dino (He / Him) | Manager Read full story

I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.

Jacynta (She / Her) | Deputy Store Manager Read full story

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.
Pay

Earn a competitive salary.
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech

Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Colleague Networks

We want you to feel supported, no matter what.

The Health and Wellbeing Network

This network helps colleagues manage their own mental and physical health. We also support people with disabilities or health conditions throughout M&S. We're a safe place to share your personal journey, coping strategies and top tips.

The Culture and Heritage Network

Celebrating all faiths, cultures and ethnicities, this group promotes racial and religious equality. We create space to discuss, challenge and take action. And we mark key calendar moments - like Black History Month - to remember the past, promote the present and build for the future.

Forces Community Network

A community of colleagues who are affiliated with the Armed Forces in various ways. We work to support colleagues readjusting to civilian life, to be there for those who have friends or family members in the forces, and to make M&S attractive to those leaving the forces.

The Menopause Network

Here, our colleagues can share their concerns, as well as interesting facts and articles. Our aim is to help everyone feel comfortable talking openly about the menopause - providing a listening ear and finding positives in the experience.

The Gender Equality Network

This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.

The Cancer Network

This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.

The Family & Carers Network

This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.

The LGBTQ+ Network

Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.