Deputy Store Manager (Clothing & Home) - Kingston area

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

• Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play
• Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
• Ensuring all line management and people activities are delivered in accordance with company process and policy
• Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store

Who you are

Your skills and experience will include

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Successfully embeds change for lasting commercial impact and results
• Holds themselves and their teams accountable for delivering objectives and business targets
• Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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