Customer Assistant - Safety Officer - Mansfield Outlet

Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.

Work Pattern:
Week1
Monday 07:00-13:30
Thursday 09:00-15:30
Friday 14:00-20:30

Week2
Monday 07:00-13:30
Thursday 09:00-15:30
Saturday 14:00-20:30

What you’ll do
Your key accountabilities will include

• Help maintain a store that provides a safe, secure, and healthy environment for all persons on the premises.

• Be the standout visible figurehead and go to individual for promoting excellent safety processes in store.

• Create a working relationship with all store colleagues based on trust and reliability which results in open and honest two-way communication. This will support to drive a positive safety culture in store.

• Ensure all tasks relating to Safety are carried out correctly and in line with policies and procedures.

• Be proactive in your approach to the role, identifying hazards and engaging with relevant colleagues to mitigate risk.

• Ensure clear communication using a variety of forms to raise awareness of safety with all colleagues.

• Assist management team to ensure all mandatory safety learning has been completed by all colleagues in accordance with company policy, frequency and prior to any task being undertaken.

• Be actively involved with induction and assist in practical training (Fire Tours, Emergency Team, Workplace Transport etc.)

• Carry out regular reviews of the store Incident Database to ensure all incidents are accurately reported, investigated and measures put in place and communicated to colleague reducing risk of reoccurrence.

• Assisting management team and/or TSL team with any local authority enforcement visits or contact.

• Support the store Emergency and First Aid team to ensure provision is suitable and sufficient in accordance with policy.

• Attend weekly review meetings with the Store Manager to discuss Fire, Health & Safety matters.

• Complete and review Fire Risk Assessment and Risk Assessments as required to identify and mitigate risk, engaging and communicating findings to relevant colleagues and managers.
  

Who you are

• Essential skills and experience will include

• Excellent customer service skills

• Awareness of, and confident with technology

• Good attention to detail

• Effective team working

• Good communication skills

• Good working knowledge of all Microsoft applications

• Ability to deliver a great colleague experience.

• Excellent attention to detail with a proactive approach to problem solving.
  
  

Desirable skills and experience will include

• Knowledge of the end-to-end colleague lifecycle

• Able to demonstrate resilience.

• System knowledge, i.e., experience of People Systems

• Experience of working in a helpdesk environment.
  
• Understanding of incident and problem management

• Good operational understanding of Colleague Services Teams and how all link in with each other

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.