Staff Software Engineer - Personalisation

Summary

This opportunity lies in a key strategic area for M&S to lead our digital innovation and improve upon personalisation of campaigns for our customers, which drives growth across all our digital channels using customer data, AI (Artificial Intelligence) and ML capabilities and journey orchestrators. We aim to become global leaders in Personalisation. You will be part of one of the Product Engineering teams that focuses on the following:

• Build and drive tech strategy to scale platforms to personalise customer journeys across various channels (web, app, email, notifications and in-store).

• Enabling collaboration and ML Ops practices in designing data pipelines with Data Science team members.

• Scaling Client and Server-side experimentation using A/B testing platforms across our digital channels experience.

• Driving and automating campaigns through campaign management tools and personalizing user journeys.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What you’ll do

Your key accountabilities will include:

• Design and drive important, high-visibility initiatives that boost the platform's resilience and scalability across multiple teams.
• Lead and guide others through architectural decisions for new and existing distributed, high-throughput, real-time systems.
• Spot potential system risks and trends in reliability and produce solutions to tackle them and solve problems collaboratively, communicating decisions through tech talks and white-boarding sessions.
• Coach, mentor and develop less experienced engineers.
• Promote a high-performance culture, technical excellence, M&S values, trust, collaboration, and improved ways of working within the team and the wider software engineering community

Who you are

Your skills and experience will include:

• Proficient experience building highly scalable service applications with Python and experience in one of Typescript, Java, Kotlin.
• Experience with DevSecOps: you build it, secure it and run it
• Expertise Microservices Architectures and a DDD (Domain Driven Design) mindset and experience with containerisation tooling such as Kubernetes and Docker
• Advocate and experience in Continuous Integration and Continuous Delivery with a solid understanding of event-driven architecture and technology. Strong understanding of cloud infrastructure platforms and services. Experience with monitoring and observability platforms such as New Relic and Dynatrace
• Should have worked in a dynamic and agile environment

What’s in it for you

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% Colleague discount on most things from furniture, fashion and food.
• A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
• Attractive annual bonus, based on company performance and personal objectives.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
• Charity Volunteer Day – A paid day away from work to support your chosen charity.
• A very generous Defined Contribution Pension Scheme and Life Assurance
• Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes

Everyone’s welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We’re an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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