Head of Change & Adoption

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

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You’ll build and lead a best-in-class organisational change, adoption and engagement practice for D&T to shift culture, ways of working and engagement across D&T as well as enabling the smooth adoption of new technologies to ensure pivotal initiatives deliver on experience and value promises. As the Chapter lead for Change & Adoption across D&T you will:

• Own, design and implement organisational change strategies and frameworks to support D&T transformation initiatives and business technology change with a coordinated approach to ensure robust planning, communication and execution of change initiatives.
• Establish a new, scalable Coaching Centre of Excellence with scalable frameworks and processes to ultimately embed new ways of working and drive scaled skill uplifts (such as Agile and Human Centred Design practices) to transform the D&T organisation and integration with M&S business areas.
• Design and lead engagement and cultural change initiatives to reinforce the M&S values, foster collaboration, build a culture of innovation, agility and inclusivity across D&T. Act as a change agent, role model, and champion.
• Collaborate with business leaders and partner with cross-functional teams (including transformation) to build tailored adoption plans, communications strategies and immersive, experiential engagement and activation initiatives.
• Craft and deliver exciting communication plans to D&T and business partners to keep them informed and engaged, using clear, consistent messaging to build commitment to change with compelling storytelling at all levels.

• Scaled experience in change, organisational development / coaching and culture transformation in an Enterprise Technology division.
• Exceptional communication skills with the ability to influence and engage a diverse range of partners, up to and including Board / ExCo.
• Track record of leading high-impact change programmes in large, sophisticated technology organisations across cross-functional teams and business units.
• Inspirational leader with a coaching demeanour who can guide teams towards a culture or agility, inclusivity and continuous improvement.
• A passion for enabling colleagues to learn new skills and ways of working.

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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