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Talentbank - Customer Assistant – Bakery


Location: Talent Bank Registration

Shift: Various shifts available

Hours: Various hours available

Contract: Various contracts available

Salary & Benefits:

About the Talent Bank Registration Process

When we don’t have any available roles to match your preferences, you can still complete your application and register to join our Talent Bank, ready for any future opportunities.

The advantage of registering is, if your online application is successful, we’ll email you when we have a job to suit you. Then, if you’re still interested in joining us, you can book an interview at one of our stores in just a few clicks, without going through the full online application again.

Why join our Talent Bank?

The benefit of joining our Talent Bank is that you’ll complete the full online application including our online questionnaires. If you’re successful we’ll then let you know when a suitable job becomes available.

Alternatively you can set up a simple alert for your chosen job role and location and when a suitable vacancy is posted we’ll let you know and you can start your full application at this stage.

Working as a Bakery Customer Assistant at M&S

Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like.

A huge amount of passion, energy and joy goes into making our Bakeries, Cafés and Delis special places to work and shop. Join this part of M&S and you’ll be at the centre of it all.

About the Bakery Customer Assistant role

With a selection of breads, pastries, cookies and cakes as delicious as ours, it's no wonder M&S bakeries are always a popular part of our stores.

We've brought the theatre of the bake to the centre stage in our bakeries. As they say, the proof of the pudding is in the eating. Today, we have over 450 bakeries, so joining one of our small bakery teams is a great way to keep standards high, and customers coming back for more.

Preparing and presenting so many delectable delights is a tempting treat of the job. It’s your chance to bring your love of baking to one of the high street’s best-loved names, enticing customers with irresistible aromas and spectacular displays.

In return, we'll make sure joining us is a really rewarding experience.

First of all, you'll experience the thrill that comes with serving people products they genuinely love, as you build on your own knowledge of M&S bakery products.

Just as importantly, we’ll ensure you've the positive, enthusiastic support to stay at your best all day long.

About you

As an M&S Bakery Assistant you might be working as part of a small team – but you’ll be just as happy to work alone. Above all, you’ll need a deep passion for working in a bakery environment. Alongside that, you’ll need to have a good awareness and knowledge of baking coupled with great customer service and team working skills. Some experience working with breads, pastries and other bakery products is essential.

About the application process

Before anything else, you’ll need to complete an online assessment. This will involve a bakery based knowledge test as well as a customer service based situational judgement questionnaire.

If you’re successful, you’ll take part in a face-to face assessment made up of a further bakery based knowledge test, interview and role play with a Line Manager

Ready to apply?

We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.

Our online recruitment process takes up to one hour to complete depending on the role you are applying for.

If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0845 300 3725 or by email so we can make alternative arrangements for you.


If you would like to find out more about M&S before you apply, read our stories or talk to our insiders by clicking on the Inside M&S link above.

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