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Designate Team Manager - Clothing & Home / Food - London Colney Region

Location(s) St Albans Job ID 18520 Closing Date 11/08/2022 23:59 Contract Full time Hours 39.00 Contract Type Permanent Shift Salary and Benefits Competitive Salary

Lead the retail revolution

The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. As part of the leadership team in-store, you’ll help us transform the business on a record scale simply by showing everyone how creating the perfect customer experience can change M&S for good.

As a person, you’ll be driven to learn more and more about the retail landscape – but you’ll also be ready to reshape it. With your forward-thinking nature, you’ll be more than comfortable adapting to the new digital tools we bring in-store and will train your team colleagues to be just as confident. Both in thriving on new developments and spotting opportunities to impress our customers.

You know a key reason customers come to M&S is they want to be surprised and delighted by what we have to offer. For you, this means showing every member of your team how to be upbeat, creative and more than ready to make somebody’s day, every day. And also having the skills to work across different departments, from Food to Clothing and Home, keeping everyone on track to go above and beyond their sales targets. If you can cultivate this kind of team – one that succeeds by moving forward rather than simply holding its own – we’ll recognise your potential and take your leadership career further.

In-Store FAQs

Success Profile



Digitally Savvy


Career Path

Team Manager

Deputy Store Manager

Store Manager

Regional Manager

Area Manager / Support Office Roles

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Why work in M&S?

A career in Retail Management with M&S is a great choice for anybody that wants to work in a fast-paced, dynamic environment, where you will be challenged as both an individual and a leader. With such a diverse network of colleagues and customers, every day is different- and that's what makes it great!

Lucy, Store Manager



Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.


A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.


We have discretionary bonus schemes depending on the role that you do and the performance of our business.


If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.


Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.


Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

Designate Team Manager - Clothing & Home / Food - London Colney Region


This role is vital to the effective and efficient delivery of process and practice across the region and is uniquely positioned to support our Stores transformation plan and deliver a step change in our learning offer to colleagues at all levels. In doing so the Academy Team Manager role will:

  • Support the Academy Store Manager to deliver and role model best practice, test and learn activity
  • Manage the Regional Centre for talent, recruitment and development
  • Ensure colleagues understand and are motivated to deliver their part
  • The roles are Hatfield / St Albans / Hemel Hempstead / London Colney 

Key Accountabilities

  • Work closely with Regional Manager and Academy Store Manager to prioritise and execute Academy activity plans to time, cost and quality, both with business led initiatives and regional requirements
  • Support the HRBP and stores across the wider region to deliver a successful regional peak recruitment process, leading the Academy Customer Assistants to meet the recruitment requirements and accurately process data to ensure a smooth attraction, interview and onboarding of candidates
  • Provide feedback, coaching and development for Academy Customer Assistants to ensure accurate delivery
  • Support the Regional Manager and the Academy Store Manager by being the conscience of the wider Academy store management team, to ensure they continually review their processes and coaching requirements to embed ongoing excellence and ‘Fit to Trade, Fit to Train’
  • Manage the facility and resources associated with the Academy to ensure consistent delivery of best in town standards, efficiency and quality experience for all Academy participants
  • Take accountability for providing seamless and quality process improvement activity and learning in collaboration with Store Manager and other BU stakeholders
  • Collaborate with the Talent and Development Team for Stores and Property, supporting engagement, learning events and talent initiatives
  • Collaborate with the Talent and Development Team for Stores and Property, supporting Line Managers by coordinating training plans for new and existing managers requiring upskilling
  • Represent M&S and Academy Store with internal and external partners, showcasing the best-in-class standards, learning and environment for process improvement.
  • Support the Regional Manager with Academy related Comms and Engagement across the Region and Division as required
  • Collate appropriate feedback to engage and influence senior stakeholders within the business
  • Support the Regions recruitment and induction plan, providing leadership to the Customer Assistants for Talent and Learning
  • Support the wider Region to ensure that colleagues across the Region have a suitable induction
  • Create the right culture in the Academy, role modelling new digital ways of working and leadership behaviours
  • Build an active working relationship with BIG, provide feedback and support the development of BIG reps
  • Regularly review individual performance through quality conversations, managing underperformance and celebrating success
  • Support the risk stores identified by the Regional Manager and Academy Store Manager through coordinating training plans, hosted within the Academy, to drive an improvement in performance
  • Promote inclusion and diversity within the Academy and the wider Region

Key Capabilities    

  • Successfully embeds change for lasting commercial impact and results
  • Remain up to date with Store Performance and work with the wider management team to drive improvement
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
  • Spends time coaching colleagues to accelerate performance and personal growth
  • Supports team in dealing with challenging situations, minimising stress and finding solutions together
  • Recognises high performance and supports poor performers to improve
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions
  • Encourages colleagues to ask questions, challenge, try new things and learn from mistakes
  • Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
  • Focused on delivering results that matter to M&S and prioritises to complete on time

Technical Skills/ Experience

  • Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
  • Strong level of digital capability and an understanding and use of all systems including Excel, Word, Teams, Powerpoint
  • Good understanding of all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
  • Good working knowledge of VM principles
  • Confident to lead digital engagement and learning event
  • Good knowledge of the legal requirements within a store operation
  • Knowledge of our people policies and managing performance within a team
  • The ability to have difficult conversations with effective resolutions with colleagues
  • Good communicator and listener who will inspire, share their knowledge and best practices with others
  • Ability to plan and review across the week and the month
  • Ability to deliver under pressure demonstrating resilience
  • Ability to build and maintain relationships with key stakeholders across the store and region
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
  • Good understanding of recruitment process to support ACA delivery across the region

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Academy Store Manager
  • Regional Manager/ HRBP
  • Learning and Development Team
  • BU Leads (C&H, Food, Visual)
  • Recruitment team
  • Store Leadership team
  • BIG
  • Colleague services


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