Skip to main content

Head of Technology - E-Commerce Supply Chain

Job ID 3764M Location Paddington Category Technology Salary Competitive Hours Closing date June 27th 2021, 11:55 PM

Job Description:


Join us on our transformation journey. M&S is a much- loved British brand and business that is changing fast – but still with the values of quality, service, value and innovation at its heart. With a great deal of investment over the next few years in terms of building out and evolving warehouses and instore, it’s a great time to join us.

This exciting new role will drive creation of new Supply-chain technology solutions necessary to support M&S business transformation and support Dot Com growth in particular. Working with Supply-chain & Dot Com business unit colleagues and Technology’s strategic partners, this role will formulate & maintain the e-comm supply-chain technology roadmap. Central to the roadmap is provisioning capabilities which unlock value, especially when delivered through a modern agile & product-based framework.

Being a key member of the Technology team, you will lead the following activities:

  • Enabling Supply Chain BU effectively exploit technology to achieve their business goals.
  • Understanding the domain area, marketplace, and capabilities of current and future technology, highlighting where this could be relevant for advancing M&S’ Supply Chain
  • Working collaboratively with Supply Chain BU to understand the underlying business drivers to ensure we solve the right problem with the right solution.
  • Facilitate roadmap creation and govern backlogs to assigned products - to ensure M&S invests at the appropriate long-term cost.
  • Govern technical delivery of Epics and Features, supporting our technology partners as appropriate.
  • Maintain operational excellence of the system estate, at a sustainable business TCO.
  • Drive the increasing adoption of agile practices and lean portfolio management both in the Technology function and within the Business Unit.

Key Accountabilities & Measures

  • Establish high-level capability requirements and business needs by engagement with senior colleagues and their teams.
  • Foster strong working relationships with business colleagues and product teams, evangelising an agile and product approach.
  • Work with Technology’s Partner’s teams to ensure that the high-level capabilities identified are correctly understood to the required level.
  • Work with internal Technology teams, including Architecture, Governance, Finance, and Commercial, to support improved key planning processes.
  • Support creation of investment funding requests, including business, technical and financial feasibility assessment as required.
  • Drive agile adoption and implementation within Clothing & Home, owning and delivering specific components of our transition.
  • Deputise for the overall Head of Technology as required, becoming the accountable technology head as required.

Key Skills

  • 10+ years of experience as a Portfolio Manager, Programme Manager or Senior Business Analyst with exposure & understanding of a product-based model, working within an agile environment.
  • A strong background in Logistics either from Retail or FMCG.
  • Experience running sites, dealing with 3rd parties, etc.
  • Strong interest in Supply Chain Technologies, ideally with experience of warehouse automation, and a well-thought through understanding of technology’s role in creating business value.
  • A background in Warehouse Automation.
  • Some Technical experience will be necessary.
  • Experience working within an outsourced technology model, with a clear understanding and acceptance of its benefits and limitations.
  • Sound commercial acumen that can be easily applied to retail, and more specifically the Clothing & Home business within Marks & Spencer.
  • Strong experience in dealing with senior business colleagues, determining requirements/capabilities and priorities as well as resolving issues.
  • Exceptional communication skills both written and verbal accompanied by the ability to apply these and tailor communication style to the situation or environment; for example, one to ones, workshop facilitation, key deliverables, presentations.
  • Excellent financial and budgeting skills
  • Keen interest in lean, digital, and a desire to improve working practices through modern productivity techniques.

Apply for role
Job Alerts Sign Up

Don't see what you're looking for? Sign up and we'll notify you when roles become available.

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.