Designate Team Manager - Clothing & Home/ Food - Oxford Region
Lead the retail revolution
The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. As part of the leadership team in-store, you’ll help us transform the business on a record scale simply by showing everyone how creating the perfect customer experience can change M&S for good.
As a person, you’ll be driven to learn more and more about the retail landscape – but you’ll also be ready to reshape it. With your forward-thinking nature, you’ll be more than comfortable adapting to the new digital tools we bring in-store and will train your team colleagues to be just as confident. Both in thriving on new developments and spotting opportunities to impress our customers.
You know a key reason customers come to M&S is they want to be surprised and delighted by what we have to offer. For you, this means showing every member of your team how to be upbeat, creative and more than ready to make somebody’s day, every day. And also having the skills to work across different departments, from Food to Clothing and Home, keeping everyone on track to go above and beyond their sales targets. If you can cultivate this kind of team – one that succeeds by moving forward rather than simply holding its own – we’ll recognise your potential and take your leadership career further.
In-Store FAQsSuccess Profile
Leadership
Collaborative
Digitally Savvy
Motivational
Why work in M&S?
A career in Retail Management with M&S is a great choice for anybody that wants to work in a fast-paced, dynamic environment, where you will be challenged as both an individual and a leader. With such a diverse network of colleagues and customers, every day is different- and that's what makes it great!
Lucy, Store Manager
Designate Team Manager - Clothing & Home/ Food - Oxford Region
M&S is changing, and it's changing fast! As part of our ongoing transformation to deliver "Stores of the Future" we are looking for strong, innovative and resilient Leaders, considered specialists in their field to inspire change and influence the future. We are working hard to ensure our store estate is fit for the future, by trialling different concepts and opening new stores – our plan is to open c.75 stores over the next 3 years that will offer our customers a new and innovative shopping experience as well as maintaining the traditional M&S values our customers love.
Our Team Managers are responsible for leading 92% of our colleague population. Our Team Managers are an integral cog within the in-store Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards within your store.
One of the requirements for our Team Managers is flexibility to work across various departments including Food, Hospitality, Clothing & Home and Operations... but in return this provides a strong grounding across all elements of our business and therefore supports with career progression in the future.
About the role
To drive a selling culture within your team
Consistently raise performance and capability of the team to support developing internal talent
To utilise and exploit data to support with operational decisions
Implement a continuous improvement mentality within the team and work in partnership with the wider team.
To always energise your team to deliver first class customer service within a fast-paced environment
What’s on offer?
Flexible working options – alternate weekend working
Standard working week 39 hours
20% Colleague discount on most things from furniture, fashion and of course food
First class welcome to M&S with a tailored 12-week induction in your training store
Options to progress – it’s something we’re proud of at M&S.
Holiday Entitlement 28 days – which increases with service.
Celebration Day / Charity Volunteer Day – paid days off*
Perks and Discounts via the M&S Choices website (these are phenomenal and there are lots!)
About the Application Process...
After completing a short online application, if successful you will then be required to take part in a short on-demand video interview. Following this stage, successful applicants will be invited to an interview or assessment.
Ready to apply?
We are an inclusive employer and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete an application online, please get in touch either by phone on 0345 300 3725 or by email Recruitment.Online@marksandspencer.com so we can make alternative arrangements for you.
Qualifying period applies
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request this.
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