Designate Team Manager - Operations - Staffordshire Area
Change the way we connect with customers
M&S is changing for good and helping you shape your own career for the better. Join us as a Customer Assistant in one of our ever-evolving stores and opportunities will present themselves. Whether you’re thinking of your future at M&S or simply looking for experience in a revolutionary retail business.
We’re totally transforming the customer experience in store, which means you’ll need to bring an upbeat confidence and passion for M&S that shines through every hour of every day. And you’ll also need a digital mindset, because we’re introducing all sorts of new technologies to make your job easier. Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you’ll get the recognition you deserve as a true customer favourite – who’s living and breathing the new and improved M&S journey.
You already know us for product innovation and uncompromising quality, but we need to keep on surprising our customers with all the ways you can help them. So when it comes to questions on anything in-store, you’ll really know your stuff. And if our customers are not quite sure what they’re after, you’ll impress with your attention and ability to tell them why they need a certain product in their life. You’ll have a bright energy that customers can’t help but respond to, always gearing towards making welcome recommendations and improving sales. There are lots of ways you can discover your potential at M&S. You just have to put your all into every moment, for every customer.In-Store FAQs
Team Support Manager
Area Manager/Support Office Roles
Deputy Store Manager
Why work in M&S?
A career in Retail Management with M&S is a great choice for anybody that wants to work in a fast-paced, dynamic environment, where you will be challenged as both an individual and a leader. With such a diverse network of colleagues and customers, every day is different- and that's what makes it great!
Lucy, Store Manager
Our salaries are competitive and reviewed every year.
Receive 20% discount in-store and online for you and a partner or family member.
Competitive holiday entitlement
You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.
We have discretionary bonus schemes depending on the role that you do and the performance of our business.
If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at www.yourmandspension.com
Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.
Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.
Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment.
Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.
Cycle to Work
Hire a bike and accessories through Cycle to Work and save on tax and national insurance.
Buy the latest technology with interest free financing directly from your salary.
Health & Wellbeing
Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.
Mental Health Support
Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.
Support charities you care about the most by donating through your pay or even volunteer for them for one day.
Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.
Celebration time provides additional time off (up to one day per year) for a special occasion.
Virtual GP service
Free and unlimited access to a qualified GP for all UK colleagues and their families.
Designate Team Manager - Operations - Staffordshire Area
M&S is changing, and it's changing fast! As part of our ongoing transformation to deliver "Stores of the Future" we are looking for strong, innovative and resilient Leaders, considered specialists in their field to inspire change and influence the future. We are working hard to ensure our store estate is fit for the future, by trialling different concepts and opening new stores – our plan is to open c.75 stores over the next 3 years that will offer our customers a new and innovative shopping experience as well as maintaining the traditional M&S values our customers love.
Our Team Managers are responsible for leading 92% of our colleague population. Our Team Managers are an integral cog within the in-store Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards within your store.
One of the requirements for our Team Managers is flexibility to work across various departments including Food, Hospitality, Clothing & Home and Operations... but in return this provides a strong grounding across all elements of our business and therefore supports with career progression in the future.
About the role
- To drive a selling culture within your team
- Consistently raise performance and capability of the team to support developing internal talent
- To utilise and exploit data to support with operational decisions
- Implement a continuous improvement mentality within the team and work in partnership with the wider team.
- To always energise your team to deliver first class customer service within a fast-paced environment
What’s on offer?
- Flexible working options – alternate weekend working
- Standard working week 39 hours
- 20% Colleague discount on most things from furniture, fashion and of course food
- First class welcome to M&S with a tailored 12-week induction in your training store
- Options to progress – it’s something we’re proud of at M&S.
- Holiday Entitlement 28 days – which increases with service.
- Celebration Day / Charity Volunteer Day – paid days off*
- Perks and Discounts via the M&S Choices website (these are phenomenal and there are lots!)
About the Application Process...
After completing a short online application, if successful you will then be required to take part in a short on-demand video interview. Following this stage, successful applicants will be invited to an interview or assessment.
As a designate if successful you will be placed in a training academy for up to a period of 12 weeks before being appointed to a store within the region that is within a reasonable distance from your home address (approx. 1.25 hours).
Ready to apply?
We are an inclusive employer and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete an application online, please get in touch either by phone on 0345 300 3725 or by email Recruitment.Online@marksandspencer.com so we can make alternative arrangements for you.
- Qualifying period applies
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request this.
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