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Department vision Digital & Data

"We’re working to make M&S the most data-driven, customer-centric, and digitally-led omnichannel retailer on the planet. Data underpins our business strategy and will become more critical to M&S as customers increasingly expect a digital experience. Early careers’ colleagues are essential to ensuring we are set up for success. We look to you to be hungry to learn and ready to make an impact, contributing your own ideas and perspective. By being curious and bold enough to challenge, I know you can make your mark on our digital journey."

Jeremy Pee, Chief Digital & Data Officer

UX Graduate Programme 2023

London, England

Want to build a legacy you’ll look back on with pride? Join the creative, digital and commercial legends of tomorrow on our most innovative grad scheme yet. Intentionally designed to help you shape the fast-moving world of retail, it’s a masterclass in technical training, structured mentorship, and 360-feedback. 

USER EXPERIENCE TEAM 

Our UX Team comprises designer and researchers whose role is to put the customers at the centre of what we do, work with the multi-discipline Product teams to discover, design and deliver the best shopping customer experiences and services across our website and apps, for customers at home, out and about, and in our M&S stores. 

Our skills vary from ethnographic studies, accessibility, customer journey mapping, interaction design, branding and user interface design, building our design system, working with data, and deep collaboration across disciplines. We make sure our design and research skills are being challenged and developed every day, and that we’re using them to best solve customers’ and M&S problems. While we are assigned into many product teams across M&S across the Product Portfolio, we are a single team who support each other, sharing customer insights, our design system, ways of working and best practice. 

UX RESEARCH 

Knowing and understanding our customers is a vital part of providing the right experiences for them. We do user research and collaborate with various Customer Insights teams across M&S to make sure our customers are always in mind. This changes over time, as people, society, and technology changes. User research is a key part at the start of project, which continues through the design process and lifecycle of the product or service. Working with the rest of the UX Team, we undertake our own research, as well as working with specialist research agencies.  

PRODUCT DESIGN 

Product Designers at M&S work as part of a multi-discipline squads, and we start with understanding our customers (working with our UX Research colleagues), as well as ensuring we understand the commercial and technical drivers and constraints. Our remit covers everything from working out how Sparks members activate and manage their offers, get the best personalised recommendations, pay for food in store on their phone, and our international customers buying from our flagship M&S.com site across the globe.  

Become an M&S Legend of Tomorrow. Apply today.  

Job ID
39933
Closing Date
29/12/2022 14:00
Location(s)
London
Category
Early Careers, Graduate

Application Guidance

Legends seize the chance to use their strengths every day. That’s why we’re looking to see what makes you tick through the following assessment stages:

  1. An online assessment taking approximately 45 minutes, focusing on your individual strengths
  2. An on-demand video interview
  3. A final assessment stage; either at an assessment centre attended alongside peers, or a final interview

We’ll support anyone who requires reasonable adjustments to their application process – just let us know before the assessments start.

Some technical programmes may ask you to complete a short numerical reasoning test or a coding assessment. And most of our assessments are untimed, but we’ll make you aware of any timed elements in advance.

As a tip, avoid overly rehearsing your responses, especially for your video interview. We want you to be bold, be different, and be you.

Our Benefits

Pay

Our salaries are competitive and reviewed every year

Colleague discount

Receive 20% discount in-store and online for you and a partner or family member

Holidays

A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time

Holiday buy

Reduce your salary to get extra holiday (conditions apply)

Bonus

We have discretionary bonus schemes depending on your role and our business performance

Pension

Save 3% of your pay into our Pension Saving Plan; we’ll add 6% more

Life assurance

Cover for twice your salary up to age 70 (double with our Pension Plan)

Sharesave

Save £5 – £500 monthly for three years with the option to buy discounted shares

Sharebuy

Invest £10 - £150 monthly from your gross salary to buy M&S shares

My choices

Save on everyday costs, recognise colleagues' success, and discover your wellbeing support and benefits

Cycle to work

Bike/accessory hire with Cycle to Work, and save on tax and national insurance

SMART tech

Buy the latest technology with interest-free financing directly from your salary

Health & Wellbeing

Save on you and your family's health expenses, gym memberships and active wear

Mental health support

24/7 support from PAM Wellbeing, including free counselling, CBT and support for your family

Giving back

Support favourite charities - donate through your pay or even volunteer for them

Financial wellbeing

Information and support to help you manage your finances, from savings to money worries

Celebration time

An extra day off per year to celebrate something special to you

Virtual GP services

Free, unlimited access to a qualified GP for you and your family (UK colleagues)