Department vision Digital & Data
"We’re working to make M&S the most data-driven, customer-centric, and digitally-led omnichannel retailer on the planet. Data underpins our business strategy and will become more critical to M&S as customers increasingly expect a digital experience. Early careers colleagues are essential to ensuring we are set up for success. We look to you to be hungry to learn and ready to make an impact, contributing your own ideas and perspective. By being curious and bold enough to challenge, I know you can make your mark on our digital journey."
Jeremy Pee, Chief Digital & Data Officer
UX Graduate Programme 2023
Want to build a legacy you’ll look back on with pride? Join the creative, digital and commercial legends of tomorrow on our most innovative grad scheme yet. Intentionally designed to help you shape the fast-moving world of retail, it’s a masterclass in technical training, structured mentorship, and 360-feedback.
USER EXPERIENCE TEAM
Our UX Team comprises designer and researchers whose role is to put the customers at the centre of what we do, work with the multi-discipline Product teams to discover, design and deliver the best shopping customer experiences and services across our website and apps, for customers at home, out and about, and in our M&S stores.
Our skills vary from ethnographic studies, accessibility, customer journey mapping, interaction design, branding and user interface design, building our design system, working with data, and deep collaboration across disciplines.
Knowing and understanding our customers is a vital part of providing the right experiences for them. We do user research and collaborate with various Customer Insights teams across M&S to make sure our customers are always in mind. This changes over time, as people, society, and technology changes. User research is a key part at the start of project, which continues through the design process and lifecycle of the product or service. Working with the rest of the UX Team, we undertake our own research, as well as working with specialist research agencies.
Product Designers at M&S work as part of a multi-discipline squads, and we start with understanding our customers (working with our UX Research colleagues), as well as ensuring we understand the commercial and technical drivers and constraints. Our remit covers everything from working out how Sparks members activate and manage their offers, get the best personalised recommendations, pay for food in store on their phone, and our international customers buying from our flagship M&S.com site across the globe.
You will create information architectures for digital, navigation structures, content models, user journeys, screen flows and maps, and user interfaces that support a great customer experience.
To be considered for this role, you may come from either a design or research degree. We're looking for graduates of user experience design, graphic design, or other design degree which included design process rigour and positive outcomes for people. For those who want to explore a more research based role, we're keen to talk to you if you come from a psychology, anthropology, or other research-based and human-facing degree that includes an aspect of statistical analysis
Please note this job is closed. Register your interest here
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Where I started
Today’s graduate; tomorrow’s legend. Many of our more senior colleagues and leaders started out in early careers positions. Some of whom follow a linear career path, many used their experiences and skills to move elsewhere in the business. Just know that you’ll be supported to follow the path you choose to carve for yourself, whatever that may be.
An example of a career path within Digital & Data could be:
- Data Scientist
- Lead Data Scientist
- Senior Data Scientist
- Head of Data Science
Legends seize the chance to use their strengths every day. That’s why we’re looking to see what makes you tick through the following assessment stages:
- An online assessment taking approximately 45 minutes, focusing on your individual strengths
- An on-demand video interview
- A final assessment stage; either at an assessment centre attended alongside peers, or a final interview
We’ll support anyone who requires reasonable adjustments to their application process – just let us know before the assessments start.
Some technical programmes may ask you to complete a short numerical reasoning test or a coding assessment. And most of our assessments are untimed, but we’ll make you aware of any timed elements in advance.
As a tip, avoid overly rehearsing your responses, especially for your video interview. We want you to be bold, be different, and be you.
Our salaries are competitive and reviewed every year
Receive 20% discount in-store and online for you and a member of your household
Competitive holiday entitlement with the potential to buy extra holiday days.
We have discretionary bonus schemes depending on your role and our business performance
Cover for twice your salary up to age 70 (double with our Pension Plan)
Helping you to save through our Pension Savings Plan, Share Buy and Sharesave schemes.
Save on everyday costs through discounts and offers and get access to great health benefits
Cycle to work
Bike/accessory hire with Cycle to Work, and save on tax and national insurance
Buy the latest technology with interest-free financing directly from your salary
Health and Wellbeing
Resources to support your wellbeing, including a free virtual GP service.
Support favourite charities - donate through your pay or even volunteer for them