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Team Manager - Brent Cross

Job ID: 7044 Location: London Shift: Normal (Core Day) Contract: Full Time Salary and Benefits: £23,000 - £32,000 Hours: 39

Lead the retail revolution

The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. As part of the leadership team in-store, you’ll help us transform the business on a record scale simply by showing everyone how creating the perfect customer experience can change M&S for good.

As a person, you’ll be driven to learn more and more about the retail landscape – but you’ll also be ready to reshape it. With your forward-thinking nature, you’ll be more than comfortable adapting to the new digital tools we bring in-store and will train your team colleagues to be just as confident. Both in thriving on new developments and spotting opportunities to impress our customers.

You know a key reason customers come to M&S is they want to be surprised and delighted by what we have to offer. For you, this means showing every member of your team how to be upbeat, creative and more than ready to make somebody’s day, every day. And also having the skills to work across different departments, from Food to Clothing and Home, keeping everyone on track to go above and beyond their sales targets. If you can cultivate this kind of team – one that succeeds by moving forward rather than simply holding its own – we’ll recognise your potential and take your leadership career further.

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Success Profile

Leadership

Collaborative

Digitally Savvy

Motivational

Career Path

Team Manager

Deputy Store Manager

Store Manager

Regional Manager

Area Manager / Support Office Roles

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Benefits

  • Pay

    Our salaries are competitive and reviewed every year.

  • Colleague Discount

    Receive 20% discount in-store and online for you and a partner or family member.

  • Holidays

    A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

  • Bonus

    We have discretionary bonus schemes depending on the role that you do and the performance of our business.

  • Pension

    If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at www.yourmandspension.com

  • Life Assurance

    Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.

  • Sharesave

    Allows you to save between £5 and £250 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.

  • Sharebuy

    Invest between £10 and £180 each month from your gross salary to buy M&S shares and build up an investment.

  • My Choices

    Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

  • Cycle to Work

    Hire a bike and accessories through Cycle to Work and save on tax and national insurance.

  • SmartTech

    Buy the latest technology with interest free financing directly from your salary.

  • Heath & Wellbeing

    Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

  • Mental Health Support

    Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

  • Giving Back

    Support charities you care about the most by donating through your pay or even volunteer for them for one day.

  • Financial Wellbeing

    Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Team Manager - Brent Cross

Our Team Managers are responsible for leading 92% of our colleague population. They are an integral cog to the instore Management Team. Their role is to help our people be the best that they can be. You could work across departments including Food, Hospitality, Clothing & Home and Operations.

M&S is changing, and we are looking for strong people managers who are experts in their field to drive change and influence the future. It’s the simple ideas that spark from you and your teams that can make the biggest difference. We are working hard to ensure our store estate is fit for the future, we are trialling different concepts, opening new stores and plan to open c.75 stores over the next 3 years, whilst maintaining the traditional values our customers love.

Key responsibilities:

  • Drive a selling culture within your team
  • Raise performance, capability of the team to support developing internal talent
  • Utilise data to support with operational decisions
  • Implement a continuous improvement mentality within the team
  • Work in partnership with the commercial team
  • Energise the team to deliver first class customer service in a fast-paced environment

What’s in it for you?

  • Flexible working options – alternate weekend working
  • Standard working week 39 hours
  • 20% Colleague discount on most things from furniture, fashion and of course food
  • First class welcome to M&S with a tailored 12-week induction in your training store
  • Options to progress – it’s something we’re proud of at M&S. Only if you want to that is. If you don’t, it won’t stop us investing in your continued learning
  • Holiday Entitlement 28 days – with more earned the longer you’re with us
  • Celebration Day – a paid day off to celebrate something that’s important to you *
  • Charity Volunteer Day – A paid day away from work to support your chosen charity *
  • Perks and Discounts via the M&S Choices website (these are great and there are lots!) including;
  • Cycle to Work scheme where you can buy a new bike*
  • Annual bonus

About the application process:

You’ll initially complete a short online application form and then take part in a short video interview. If successful, you’ll be invited to an instore assessment.

Ready to apply?

We are an inclusive employer and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.

If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email Recruitment.Online@marksandspencer.com so we can make alternative arrangements for you.

*Qualifying period applies