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Recruitment Manager - Retail

Job ID 22359 Closing Date 22/01/2022 13:36 Location London Contract Full time Hours 40 Hours Contract Type Regular Salary and Benefits Competitive

Join us on our transformation journey!  We have a great opportunity for a Retail Recruitment Lead to join the team, heading up recruitment across all our retail and property recruitment at M&S. 

Reporting into the Head or Recruitment you will lead a team and own the development and delivering of the Retail and Property recruitment strategy, enabling M&S to attract, recruit and retain the best talent in retail.

Scope of the role

Ownership of attracting and recruiting talent at all levels from our colleagues on the shop floor to senior leaders - this role is responsible for recruiting over 15,000 hires a year across our Retail and Property Business Units.  Amongst these hires are some of our most business-critical colleagues of all, our customer assistants!


  • Define key workforce requirements and resourcing plans to ensure a well-planned and responsive recruitment service to our operational teams
  • Working with our Centre of Expertise and external partners to develop an attraction strategy to promote Retail roles internally and externally
  • Review and refine our selection process to ensure we deliver a thorough process that supports our Inclusion and Diversity aspirations, providing high quality candidates who are productive and effective
  • Bring market insights to craft the future plans and priorities adding new value as part of our People Transformation
  • Partner with operational collaborators to understand short- and long-term requirements
  • Ownership of data insights and reporting to share trends, anticipate needs, identify improvements, and drive accountability
  • Partner with the Talent, Development, Transformation and HR Business Partner teams to ensure end to end delivery of our People Transformation initiatives


  • Previous experience of volume recruitment, working within both agency and a fast-paced internal recruitment role - ideally with experience of recruiting for the appropriate industry sector
  • Relationship Management – experience establishing, sustaining and using strong influencing skills, across all level up to and including senior leadership level
  • Handling ambiguity within a large and complex environment with changing customer and supplier priorities
  • Business savvy – understand the commercial imperative and being able to turn it into action
  • Resilient in approach and able to influence across business areas to deliver the most effective solutions
  • Budgeting and cost management
  • Experience and knowledge of digital recruitment practices and recruitment technology including multiple ATS, CRM & Social channels
  • Experience of supplier management, contract and performance monitoring

Relationships & Partners

  • Leaders of functional business areas (Finance, Supply Chain, and Distribution Centres)
  • Retail Leadership Team
  • Retail HR Leadership Team
  • External industry bodies and organisations
  • Hiring Managers
  • Resourcing/Talent CoE
  • Brand & Attraction Manager

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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