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Product Owner Store Tasks And Communications

Job ID 12783 Closing Date 03/01/2022 16:59 Location London Contract Full time Salary and Benefits Competitive

Advance the world of digital through M&S

Leading the transformation of an industry. The continuous pursuit of new information, resourcefulness and invention. Thousands, if not millions of people benefiting from your product-led ideas, every day. That’s why you join M&S Tech. Here, you’ll be proud of your projects, enhance your understanding of new technologies, and shape the future of a new, digitally prevailing brand of retail. Progress isn’t in the pipeline, it’s already happening. And we’re as determined to advance technology through M&S, as we are to advance M&S through technology. Want to help us?

It’s a mindset, a special drive and an enthusiasm that says, ‘We can’t wait to solve this problem’. It’s growing closer as a team through deep discussions about the technologies we love, whether next-gen or old classics. Most of all, it’s wanting to share that excitement with our customers and colleagues – reinventing retail into its most innovative form, then unlocking fresh potential and raising the bar yet again.

Explore M&OS

Success Profile







Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.


A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.


We have discretionary bonus schemes depending on the role that you do and the performance of our business.


If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.


Allows you to save between £5 and £250 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.


Invest between £10 and £180 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

Product Owner Store Tasks And Communications

Job Purpose

As a Product Manager you will be passionate about building products that customers love, managing the product management lifecycle from design and build through to launch and maintenance!

We act as the ‘voice of the customer’ at the intersection of product design, technology and business, coming up with innovative ideas to tackle customer problems and translating customer needs into a product strategy, vision, roadmap and backlog. You will be prioritising work to improve customer and business value capturing customer and partner feedback frequently to improve product backlog items. Working as an equal partner alongside our Engineering and Technical Programme Delivery team members you will measure and drive the success of the product, ensuring solutions are valuable, viable, usable, and feasible for the customer.

You will be defining and supervising success measures, balancing short term goals with longer term objectives and make data driven decisions on whether to adjust, refine or change!

As a Product Manager, you will demonstrate solid knowledge of the business and the customer needs, analysing market and driven conditions, influencing a product vision that differentiates and delivers outstanding value based on customer demands.

It is important that we develop strong working relationships with other Product Managers to collaborate on cross-product team priorities and support the continuous maturity of the Product Management Community

You will be playing a significant role in redefining our store operation as part of our Intelligent Store strategy. We are supporting ‘Connected Colleagues’ ensuring that they can communicate easily and quickly within the store environment and know what to do, when to do it and how by delivering solutions to guide colleagues on operational tasks.

The best Product Managers are innovators, obsessed with delivering commercial value, providing thought leadership - generating ideas that inspire and influence others. Being creative and persistent, constantly evangelising, building trust, problem solving, and a great communicator resulting in delivering the most value for the business.

Key Accountabilities and Responsibilities

The Product Manager will shape the product vision to drive business outcomes, balancing priorities influenced by customer needs, product health and industry trends. The mission is to collaborate closely with many subject areas across the business to design and deliver desirable resilient solutions to the market. More specifically, the role is the embodiment of 'All in for the customer' with key responsibilities as follows:

  • Management of product(s) with a high level of autonomy that leads to the delivery of significant measurable value
  • Creation and clear communication of the strategic vision of the product with defined OKRs
  • Collaborate closely with partners aligning business, product and technical priorities to set the product direction, promote the product roadmap and continually improve.
  • Demonstrate a good understanding of user experience (UX) design and research methods
  • Demonstrate a good level of technical understanding within your product and understand how your product interacts with all areas of the business
  • Manage the backlog and contribute to any overall prioritisation process
  • Create business cases or lean canvas as required that include market analysis, costs and business/user benefit.
  • Ensures Product measures of success are defined, supervised and communicated
  • Apply lean practices while delivering value through iterative development i.e. Minimum Viable Product (MVP)
  • Support the teams to successfully adopt DevOps, supporting in the triage and resolution of major incidents where required and collaborating with Engineering and Technical Programme Management to ensure operational success.
  • Drive launch readiness collaborating closely with all parties to ensure adoption
  • Pro-actively identifies and applies insight from customer research, data analytics, market and competitor analysis to ensure M&S is best in class.
  • Uses and generates high value from product optimisation, experimentation techniques and user science tools to validate ideas and influence the products.
  • Operates as a mentor and coach to Associate Product Managers and actively contributes to the wider Product culture acting as a Product evangelist to build awareness and understanding
  • Line Manager to XX ensuring that the functions of these positions are properly and effectively being implemented, encouraging collaborate 360 feedback interactions from the community, partners & team
Key experience


  • Experience in product management, demonstrating successful development and delivery of product strategies - roadmaps through to product launch and optimisation.
  • Experience and passion for the relevant product area and a deep understanding of the customer
  • Experience of running successful Product delivery in an Agile software environment to deliver customer-led outcomes.
  • Demonstrated ability to engage with cross functional teams in a constructive and collaborative relationship
  • Understanding of Product Health and performance through key SLA’s e.g. Platform Availability, Usage Metrics, Performance Metrics and Scale metrics
  • Product management techniques and methods, such as facilitating discovery and ideation workshops
  • Strong problem solving skills, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, narrative.
  • Solid understanding in the use of tools & techniques for backlog prioritisation and basic knowledge and experience of agile software development
  • Financial foresight to demonstrate the products value
  • Knowledge of collaboration technology including Microsoft Teams.
  • Understanding and experience in working with or in a retail environment or equivalent.
  • Domain specific expertise
  • Experience of the Retail sector
  • Good knowledge of Agile Product Management tools e.g. Jira & Jira Align
  • Bachelor’s degree
  • Experience with task management solutions or work force management.
  • Good knowledge of the communication and collaboration market and able to recommend and work with suppliers to deliver on the product roadmap.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk smart/flexible working.  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email so we can make alternative arrangements for you.


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