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Department vision Support Centre

"Our Support Centre colleagues work together to build the M&S of the future – making it an even more amazing place to work than it is today. We create the M&S magic using a people-first and digital-centric approach to deliver business results and objectives. Retail is fast-moving so we continue to adapt to the changing consumer landscape, the macro trends that shape the world of work and the needs of our colleagues. I joined M&S through a graduate scheme and have loved the variety. We’re building a place to work that feels special and remarkable with people and their wellbeing at the heart of what we do."

Sarah Findlater, Group Human Resources Director

People HR Graduate Programme 2023

Transformation legends start here 

Do you want to work in business transformation? Empower people to perform at their best? And sharpen every business you work alongside? Then apply for our People Graduate Programme – because it’s never too soon to think about your future legacy.  

This programme will give you a brilliant overview of what it’s like working in the People team. Our remarkable, diverse people make M&S. They’re right at the heart of our business, pushing us to evolve and grow. You’ll immerse yourself in our People Strategy, understand how it contributes to the wider business and ultimately empower our people to excel. You’ll also help us to realise our bold ambitions – including trailblazing to become the best place to work in retail.  

Over 24 months, take advantage of our people-driven experience as an historic retailer. Getting as close to the action as possible, you’ll spend time in our stores, work alongside leaders, and even take on rotations within our Support Centre and Centre of Expertise. This is the perfect opportunity to help us shape the fast-moving world of e-commerce, strengthen our business by encouraging the growth of our talent pipelines, and discover both generalist and specialist career paths. The possibilities within our People team are truly limitless. 

Join us and work across all kinds of functions and locations, right across the business, and spend time getting to know the ins and outs of what we do. Whatever you find yourself doing day to day, you’ll be working to build a legendary company that puts people’s wellbeing at its heart.  

You don’t need a specific degree or background to join the People team, but it’s helpful if you’re the curious, analytical type. And we’ll support your CIPD qualification alongside your programme, via an apprenticeship route. 

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M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Day in the life

Busola, Graduate

At M&S, the breadth of our roles is as diverse as our people. But we all share the same vision: to be future focussed, digital first and deliver remarkable experiences for our customers. In the Support Office a wide range of skills and roles come together to deliver for the business. Ever wanted to take a peek behind the scenes? Watch our video to see a typical day.

Application Guidance

Legends seize the chance to use their strengths every day. That’s why we’re looking to see what makes you tick through the following assessment stages:

  1. An online assessment taking approximately 45 minutes, focusing on your individual strengths
  2. An on-demand video interview
  3. A final assessment stage; either at an assessment centre attended alongside peers, or a final interview

We’ll support anyone who requires reasonable adjustments to their application process – just let us know before the assessments start.

Some technical programmes may ask you to complete a short numerical reasoning test or a coding assessment. And most of our assessments are untimed, but we’ll make you aware of any timed elements in advance.

As a tip, avoid overly rehearsing your responses, especially for your video interview. We want you to be bold, be different, and be you.

Our Benefits


Our salaries are competitive and reviewed every year

Colleague discount

Receive 20% discount in-store and online for you and a member of your household

Time off

Competitive holiday entitlement with the potential to buy extra holiday days.


We have discretionary bonus schemes depending on your role and our business performance

Life assurance

Cover for twice your salary up to age 70 (double with our Pension Plan)

Workplace Savings

Helping you to save through our Pension Savings Plan, Share Buy and Sharesave schemes.

My choices

Save on everyday costs through discounts and offers and get access to great health benefits

Cycle to work

Bike/accessory hire with Cycle to Work, and save on tax and national insurance

SMART tech

Buy the latest technology with interest-free financing directly from your salary

Health and Wellbeing

Resources to support your wellbeing, including a free virtual GP service.

Giving back

Support favourite charities - donate through your pay or even volunteer for them