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Department vision Support Centre

"Our Support Centre colleagues work together to build the M&S of the future – making it an even more amazing place to work than it is today. We create the M&S magic using a people-first and digital-centric approach to deliver business results and objectives. Retail is fast-moving so we continue to adapt to the changing consumer landscape, the macro trends that shape the world of work and the needs of our colleagues. I joined M&S through a graduate scheme and have loved the variety. We’re building a place to work that feels special and remarkable with people and their wellbeing at the heart of what we do."

Sarah Findlater, Group Human Resources Director

People HR Graduate Programme 2023

Transformation legends start here 

Do you want to work in business transformation? Empower people to perform at their best? And sharpen every business you work alongside? Then apply for our People Graduate Programme – because it’s never too soon to think about your future legacy.  

This programme will give you a brilliant overview of what it’s like working in the People team. Our remarkable, diverse people make M&S. They’re right at the heart of our business, pushing us to evolve and grow. You’ll immerse yourself in our People Strategy, understand how it contributes to the wider business and ultimately empower our people to excel. You’ll also help us to realise our bold ambitions – including trailblazing to become the best place to work in retail.  

Over 24 months, take advantage of our people-driven experience as an historic retailer. Getting as close to the action as possible, you’ll spend time in our stores, work alongside leaders, and even take on rotations within our Support Centre and Centre of Expertise. This is the perfect opportunity to help us shape the fast-moving world of e-commerce, strengthen our business by encouraging the growth of our talent pipelines, and discover both generalist and specialist career paths. The possibilities within our People team are truly limitless. 

Join us and work across all kinds of functions and locations, right across the business, and spend time getting to know the ins and outs of what we do. Whatever you find yourself doing day to day, you’ll be working to build a legendary company that puts people’s wellbeing at its heart.  

You don’t need a specific degree or background to join the People team, but it’s helpful if you’re the curious, analytical type. And we’ll support your CIPD qualification alongside your programme, via an apprenticeship route. 

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Application Guidance

Legends seize the chance to use their strengths every day. That’s why we’re looking to see what makes you tick through the following assessment stages:

  1. An online assessment taking approximately 45 minutes, focusing on your individual strengths
  2. An on-demand video interview
  3. A final assessment stage; either at an assessment centre attended alongside peers, or a final interview

We’ll support anyone who requires reasonable adjustments to their application process – just let us know before the assessments start.

Some technical programmes may ask you to complete a short numerical reasoning test or a coding assessment. And most of our assessments are untimed, but we’ll make you aware of any timed elements in advance.

As a tip, avoid overly rehearsing your responses, especially for your video interview. We want you to be bold, be different, and be you.

Our Benefits


Our salaries are competitive and reviewed every year

Colleague discount

Receive 20% discount in-store and online for you and a partner or family member


A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time

Holiday buy

Reduce your salary to get extra holiday (conditions apply)


We have discretionary bonus schemes depending on your role and our business performance


Save 3% of your pay into our Pension Saving Plan; we’ll add 6% more

Life assurance

Cover for twice your salary up to age 70 (double with our Pension Plan)


Save £5 – £500 monthly for three years with the option to buy discounted shares


Invest £10 - £150 monthly from your gross salary to buy M&S shares

My choices

Save on everyday costs, recognise colleagues' success, and discover your wellbeing support and benefits

Cycle to work

Bike/accessory hire with Cycle to Work, and save on tax and national insurance

SMART tech

Buy the latest technology with interest-free financing directly from your salary

Health & Wellbeing

Save on you and your family's health expenses, gym memberships and active wear

Mental health support

24/7 support from PAM Wellbeing, including free counselling, CBT and support for your family

Giving back

Support favourite charities - donate through your pay or even volunteer for them

Financial wellbeing

Information and support to help you manage your finances, from savings to money worries

Celebration time

An extra day off per year to celebrate something special to you

Virtual GP services

Free, unlimited access to a qualified GP for you and your family (UK colleagues)