M&S has a bold vision for the future, and is operating at the forefront of some of the biggest shifts in the retail industry. We are seeking experts in operating model and organisation design to join our Strategy & Transformation function and help us address the most significant strategic, financial and operational questions facing our business. 

If you have experience in organisation design, are fascinated by retail, and love solving complex problems, then this could be the role for you! 

Key accountabilities 

The Organisational Strategy Manager will: 

• Seek to understand the M&S business and its strategy and the potential implications of this for our customers and colleagues 

• Partner closely with the Strategy team and senior leadership to identify the big operating model and organisation design shifts needed to achieve our goals 

• Develop high-level OD solutions that enable strategy execution, including e.g. clarifying future capability requirements, recommended high-level structures, design of aligned critical metrics and governance and articulation of desired decision-making rights and ways of working 

• Facilitate senior decision-making on future organisation design for M&S, through development of clear and compelling written presentations and papers 

• Understand the impact of processes and systems transformation on organisation design, and support Transformation Programme teams to translate that impact into organisation structure change 

• Build detailed organisation design solutions where required (e.g. for a specific Function or Business Unit), working with HR, Finance, Transformation and other colleagues to develop detailed OD outputs 

• Work with HR and Change teams to plan the implementation of new OD solutions, ensuring effective handover to the change impact, workforce transition and stakeholder engagement activities required to implement 

• Analyse data, diagnoses issues and presents options which balance commercial gain with customer impact 

• Contribute to the development of OD tools that support effective decision-making, including documenting current operating models or developing future organisational capability maps 

Key experience 

• Have a demonstrable track record in the design and delivery of OD in Retail, Consumer or other Private Sector industries, ideally from within a management consulting organisation 

• Hold sophisticated critical thinking and problem-solving skills 

• Be a good communicator, able to establish rapport and influence at all levels 

• Have a proven grounding in OD theory and experience of applying it in practice 

• Have excellent written and verbal communication skills 

• Possess confidence and poise in making pitches to management and senior leaders 

• Have sound knowledge of function and departmental processes and the flow of work in a retailer 

• Hold experience of working in project delivery roles 

• Have strong analytical skills 

• Have experience leading cross function business change projects 

• Be intellectually curious, high energy and resilient  

Key Benefits: 

• Flexible working approach, with a balance of being in the office and working from home 

• 33 days holiday (including bank holidays) + 1 celebration day 

• 20% discount on M&S products 

• A range of wellbeing support (including free counselling and a virtual GP for you and immediate family) 

• 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching 

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email recruitment.online@marksandspencer.com so we can make alternative arrangements for you. 

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