Skip to main content

Merchandise Admin Assistant

Location(s) London Job ID 29825 Contract Full time Hours 37.5 Contract Type Permanent Shift NA Salary and Benefits Competitive VIEW SHIFT PATTERN

Harness the power of high-performance business

Our merchandising colleagues are doing more than you can possibly imagine to transform M&S. You’ll be working and collaborating as part of a wider team to deliver for the customer. A career in merchandising is about planning our future success in sales, profit and customer satisfaction by making sure the availability of our products is at its best. It’s knowing the global multichannel marketplace to maximise opportunity. And it’s learning from data to harness bold decisions, achieve business goals and market share growth in retail.

You’ll begin by supporting our Merchandiser and Assistant Merchandiser, learning the technologies of this complex and exciting trade. Each day, you’ll throw yourself into our sales figures, interpret data and help us separate the best-sellers. As you progress in your career, the data you interpret will influence the different teams you reach out to – for example, pointing out to Marketing which products there should be more focus on. And that’s just one of many ways you’ll help us build an M&S that’s in tune with what our customers want.

Inventing and investing in technology is how we’ll become the most digitally impressive retailer out there. To build a more effective business, with even happier customers, we need to look at sales, stock, commitment, intake, markdown and margin in entirely new ways. If you can pick up technical skills and have a head for numbers and Excel spreadsheets, everything else will fall into place. Especially if you can extract new meaning from data – because you’ll be working on reports and mapping out the lessons we’ve learned to sway multi-million-pound decisions. So, you have to be on the ball with every update, take the initiative to present us with your own ideas, and prove to us you’re going to get ahead by giving us your commercial perspective.

In-Store FAQs

Career Path

Merchandise Admin Assistant (Entry, Level 1 & Level 2)

Assistant Merchandiser (Entry, Level 1, Level 2 & Level 3)

Junior Merchandiser

Head of Merchandising

Merchandising Lead


View more

Why I work in Merchandising

The care that goes in to planning and delivering a product to our M&S stores, up and down the country, is of the highest level. Finding new ways to increase profitability whilst still offering great product to the customer is both challenging and rewarding. In an ever-changing world, you will need to be able to embrace change and find new ways to analyse data and improve retail performance. This throws up new challenges every day that keep the role varied and interesting. Assisting your team with important tasks such as planning future sales, raising stock orders and analysing sales trends, you’re playing a key role in the business.

With a number of business areas to work in – ranging from womenswear and menswear to home and beauty – there is so much experience to gain and many skills to learn here. This role is a great opportunity to learn the basics of merchandising and M&S provides plenty of opportunities for progression.

Tom, Assistant Merchandiser



Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a member of your household.

Time Off

We know how important work life balance is for our colleagues, so we offer paid holiday, the potential to buy extra holiday and other paid time off leave such as family leave.


We have discretionary bonus schemes depending on your role and our business performance.

Life Assurance

Life cover of twice your salary up to age 70, which is doubled when you join Your M&S Pension Saving Plan.

Workplace Savings

We offer a number of ways for you to save. When you join your M&S Savings plan, M&S will pay in up to 12% of your salary. You can also choose to join our Share Buy and Sharesave schemes and pay into general savings and ISAs.

My Choices

Save on everyday costs through discounts and offers and get access to our great benefits, such as discounted gym membership and health benefits. You can also recognise colleagues’ successes too.

Cycle to Work

Get a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest-free financing directly from your salary.

Wellbeing Hub

Resources to support our colleagues to have Healthy Lifestyles, Healthy Minds and Healthy Finances, including a free 24/7 virtual GP service and free expert help through our confidential 24/7 employee assistance programme for both you and your family.

Giving Back

Support favourite charities - donate through your pay or even volunteer for them.

Merchandise Admin Assistant

From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial aim to join us on our journey.

To put the customer requirements at the centre of the product offer to develop and deliver a commercial and profitable range that optimises sales opportunity

We are always looking for future talent and would encourage you to apply if you would like to be kept up to date with Merchandising opportunities in the near future!

This is an entry level role to start an exciting career in Merchandising or a next move for a current Merchandising admin assistant looking to take the next steps in their career.

We have various roles within our Business units, this could be in Womenswear, Menswear, Lingerie or Kidswear or even the Brands team.

At the top of your CV please explain why you would like to start a career in Merchandising

Key accountabilities and measures

  • Running daily sales reports, distributing to team, and aiding in analysis
  • Actively partake in Monday sales analysis through report running and document creation
  • With the guidance of the Merchandiser / AM compile and provide information to ad-hoc requests from other areas of the business e.g., Marketing, Supply Chain, Sourcing
  • Aid AM in catalogue management and range plan creation
  • Support team in compiling and running central documentation.
  • Check, compile and manage internal departmental documentation (Airfreight summary, production workouts, lessons learnt documentation)
  • Create Purchase Orders and aid AM in PO management
  • Assign and check ad-hoc attributes Range Planner.
  • Receive and work with AM to interpret supply chain exception reports.
  • Create and manage IDL’s and ensure updated reduced charts.
  • Ensure Supply base has submitted relevant and up to date information to manage production and drive sales.
  • Update systems to maintain accurate history through mappings.

Key skills

  • Strong numerical, analytical, and interpretive skills
  • Organisational skills
  • Continually ensure personal behaviours reflects the vision and values of the business.
  • Initiate and build strong relationships with suppliers, stores, and own team.
  • Communication skills
  • Influencing skills
  • Able to fully utilise the relevant IT support systems – Range Planner, SSI, SAP, CMS / PLM, GMOR

Key relationships and stakeholders

  • Merchandising team and peers
  • Suppliers
  • Sourcing Offices
  • Buying Team
  • Allocators
  • Stores

Key Benefits:

  • Flexible working approach, with a balance of being in the office and working from home
  • Competitive salary 
  • 29 days holiday (inclusive of bank holidays)
  • 20% discount on M&S products
  • A range of wellbeing support (including a virtual GP)
  • 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching

Interested? Apply here!

#LI-LD1  #NotJustAnyJob #directentry

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

View more