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Deputy Store Manager Designate - Foods - South London

Location(s) London Job ID 33517 Closing Date 14/08/2022 23:59 Contract Full time Hours 40 Contract Type Permanent Shift Salary and Benefits Competitive + Benefits

Get ready to manage your store to success

There’s never been a more exciting time to join M&S. We’ve embarked on a business transformation and are looking for visionary Store Managers and Deputy Store Managers who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores day in, day out.

We want you to take pride in the M&S magic and bring it to more people, more often. The bigger, bolder ways you drive business performance, the amazing energy your team provides and the smooth-running operational expertise should convince our customers there really is nowhere else to shop. We want every customer to see their money going way further than simply the quality of their purchases. Be ready to inspire a team that’s trend aware, comfortable adopting brand-new digital tools and talking about our online services and social media channels.

This goes beyond being a strong leader. You’ll confidently implement the business retail plan, hire and inspire colleagues who love to please our customers, and spot clever growth opportunities in customer feedback. By keeping close to the P&L of your store every step of the way, you’ll make it your mission to build the most successful store in your region - all done with the admiration of your team and flair of an expert in modern retail trends.

In-Store FAQs

Success Profile



Results Driven

Digitally Savvy

Career Path

Deputy Store Manager

Store Manager

Area Manager/Support Office roles

Regional Manager

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Why work in M&S?

A career in Retail Management with M&S is a great choice for anybody that wants to work in a fast-paced, dynamic environment, where you will be challenged as both an individual and a leader. With such a diverse network of colleagues and customers, every day is different- and that's what makes it great!

Lucy, Store Manager



Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.


A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.


We have discretionary bonus schemes depending on the role that you do and the performance of our business.


If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.


Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.


Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

Deputy Store Manager Designate - Foods - South London

A very exciting opportunity has arisen to join our South London team as a Deputy Store Manager.  You will train in our Clapham Academy store for 8-12 weeks before being appointed to a store within the South London geography.  We are looking for experienced leaders, who have demonstrable evidence of growing talent, leading Teams of Managers, driving sales and leading with a customer first mindset.  You will join the Management team on the South London region and embrace the opportunity to work across the London areas.


  • Deliver improved performance across all areas, driving KPI performance and delivering operational efficiency for their area of accountability
  • Support the Store Manager in the delivery of the Retail Plan and Store P&L across the wider store as one team
  • Duty Manage the Store in the absence of the Store Manager when required
  • Deliver all line management and associated people activity of the Team Managers and Team Support Managers for their area of accountability
  • Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
  • Support the Store Manager to deliver an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

  • To drive profitability and sales for their area of store through the delivery of the Retail Plan
  • To deliver and embed the business transformation plan and change initiatives within their area of accountability
  • Create the right culture, role modelling new digital ways of working and leadership behaviours
  • Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear with the part they play
  • Responsible for ensuring the Team Managers are building the digital capability of their teams to sell through all channels
  • Proactively seek customer feedback and drive action to deliver improvement across the store
  • Uses data and insight to improve customer instore experience, improve the operation and drive performance
  • Support the delivery of Plan A
  • Regularly review individual performance of the Team Managers through quality conversations, managing underperformance where required and celebrating success
  • Ensuring all line management and people activities are delivered in accordance with company process and policy
  • Build an active working partnership with BIG, provide feedback and support the development of BIG reps
  • Deliver operational excellence to maximise product availability, minimise stock and cash loss
  • Maintain a safe and legal store environment
  • Oversees all elements of VM delivery across all launches, events and campaigns

Key Leadership Capabilities

  • Successfully embeds change for lasting commercial impact and results
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
  • Takes ownership and accountability for the success of their team
  • Spends time coaching colleagues to accelerate performance and personal growth
  • Recognises high performance and supports poor performers to improve
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
  • Uses customer feedback and market trends to guide teams work
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions
  • Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Technical Skills/ Experience

  • Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
  • Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
  • Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
  • Current working knowledge of all VM principles
  • Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
  • Strong knowledge of the legal requirements and accountabilities across the store
  • Knowledge of our people policies and of driving and managing performance within a team
  • The ability to have difficult conversations with effective resolutions with both colleagues and line managers
  • Great communicator and active listener who will inspire, share their knowledge and best practices with others
  • Proven ability to plan and review across weekly, monthly and quarterly timeframes
  • Proven ability to consistently deliver under pressure demonstrating high levels of resilience
  • Ability to build and maintain relationships with key stakeholders across all levels of the business
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • Wider Store Managers
  • Support Centre
  • Regional Leadership
  • BIG


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