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Buying Admin Assistant

Location(s) London Job ID 30020 Contract Full time Hours 37.5 Contract Type Permanent Shift NA Salary and Benefits Competitive

Putting the M&S customer at the heart of every purchase

Our buying team is always thinking about the customer. With every purchase, we intend to make it the most popular, profitable item of its kind. As a Buying Admin Assistant, you’ll be future-focused, helping the Buyer and Assistant Buyer understand who our customers are and what they’re looking for with every changing season.

If you can manage the critical path and use your undeniable organisational skills to pre-empt the needs of your buying colleagues, it will have a big impact on your future – and ours.

It’s no small feat putting together our global selection of Clothing & Home and Beauty products, it takes an eye for product. Wherever you specialise, you’ll have plenty of data to dig deeper into why our products sell, and opportunity to harness your creativity, learning about our price architecture, designs, colour balance and even the shape of our range. You’ll talk to, and team up with, people from merchandising through to marketing, PR and e-commerce. Every day is different, and a chance to gain a reputation for adding some serious growth to the business. If you have the drive to help us find those one-of-a-kind products, so we can surprise and delight our customers just when they thought M&S couldn’t get any better, you’ll rise fast in our buying team.

In-Store FAQs

Success Profile




Team Player

Career Path

Buying Admin Assistant Entry (Level 1&2)

Assistant Buyer Entry (Level 1,2&3)

Junior Buyer

Head of Buying

Buying Lead

Buyer Entry (Level 1&2)

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Why I work in Buying Admin

M&S is a buzzing environment with the people, the product, and the process at the core of everything we do. Responsible for owning the end-to-end product life cycle, you need to be proactive, highly organised with great communication skills and the ability to work well under pressure. Part of an inclusive team, expressing your ideas, demonstrating creativity and commercial awareness, whilst also being able to constructively challenge will ensure that we are number one for style, quality and value on the high street for the mainstream consumer.

Constantia, Buying Admin Assistant

Why I chose M&S

Working in the Ecommerce department is great fun. It’s like being part of an enormous M&S shopfront that’s constantly changing. I’m given support to explore ideas and innovations, along with the encouragement I need to do my best work. Plus, having the flexibility to work from home as well as our collaborative office environment means I can get things done however it suits me.

Tony, SEO Manager – Amplification, M&

Why I chose M&S

You’re really at the beating heart of the business when you’re working in Ecommerce. After all, as we continue to focus on turbocharging dotcom, our online performance will be crucial. No two days are ever the same, and it’s so exciting to be involved at every stage of our process – from using data to recommend key products for a season in 18 months’ time, to trading a campaign launching next week…and everything else in between!

James, Online Trading Manager- M&

Why I chose M&S

I’ve worked within Ecommerce for four years now, and I’m still learning new things every week. Whether it’s about our website functionality, technical capabilities, or system set-up, my knowledge is always growing. It’s really collaborative here too, with each area supporting one another to provide the best on-site experience to our millions of customers. I’m proud to work for a company that pushes boundaries, constantly looks for new ways to showcase our fantastic products, and cares about its people and the way we do business.

Natasha, Content & Imagery Manager - M&



Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.


A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.


We have discretionary bonus schemes depending on the role that you do and the performance of our business.


If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.


Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.


Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

Buying Admin Assistant

From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial aim to join us on our journey.

To put the customer requirements at the centre of the product offer to develop and deliver a commercial and profitable range that optimises sales opportunity

This is an entry level role to start an exciting career in Buying or a next move for a current Buying admin assistant looking to take the next steps in their career.

We have various roles within our Business units, this could be in Womenswear, Menswear, Lingerie or Kidswear or even the Brands team.

At the top of your CV please explain why you would like to start a career in Buying

Key accountabilities and measures

  • Support the Buyer & Assistant Buyer by developing a clear understanding of M&S’ customer, ensuring the segments and demographics needs are understood and put at the heart of the product offer developed
  • Support the Buyer & Assistant Buyer working with Design to interpret and adapt to market trends and direction, ensuring that the conceptual range developed is differentiating and targeted to the needs of the customer through compiling and presenting competitor shops.
  • Contribute as an active member of the Buying team to work within a commercially focussed culture
  • To support the Assistant Buyer with the co-ordination and development of product Tech Packs to ensure they are delivered complete and on time to minimise sampling lead times
  • To work with the Buyer & Assistant Buyer to ensure the departmental critical path is met, providing support to the buying and product development process and contributing to the management of the production critical path
  • Manage the sample and product management process on a daily basis and ensuring that the floor / product rooms are tidy and compliant with H&S requirements
  • Work in collaboration with Sourcing Offices globally to help develop appropriate supply routes enabling the Department to react to trade.
  • To support the Assistant Buyer with the co-ordination and preparation for range for sign off and systemic elements of the buying process, ensuring the timely completion of the relevant systemic approvals and processes
  • Work with the Assistant Buyer to analyse historical sales in line with trends and design direction to manage product mix parameters including price architecture, colour balance, shape and margin to deliver a highly commercial and balanced range
  • To liaise with press, marketing, retail, ecom, international and other external functions to support business priorities
  • To support the Buyer & Assistant Buyer with the development and sourcing of packaging

Key skills

  • Either Buying experience with a major retailer or alternatively experience within a retail environment
  • Passion for products and desire to learn about the brand and customer
  • Highly organised with attention to detail when performing tasks, ability to anticipate and manage problems, with an ability to prioritise and escalate where necessary
  • Systems experience or a clear demonstration of the ability to learn to use systems quickly
  • Good communication skills; communicating clearly using phone, email, VC etc.
  • Knowledge of, or strong desire to learn about the end to end Buying process to take responsibility for Critical Path Management
  • Proactive in agreeing to take workload away from assistant buyer where appropriate
  • A digital and global mind-set that supports the growth of international and online business

Key relationships and stakeholders

  • Head of Buying
  • Buying Lead, Buyers, Assistant Buyers & Buying Admin Assistants
  • Technical
  • Sourcing Offices
  • Merchandising
  • Design

Secondary relationships and stakeholders

  • Ecom
  • Press
  • Marketing
  • Packaging
  • International
  • Retail

Key Benefits:

  • Flexible working approach, with a balance of being in the office and working from home
  • Competitive salary 
  • 20 days holiday + 1 celebration day
  • 20% discount on M&S products
  • A range of wellbeing support (including a virtual GP)
  • 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching

Interested? Apply here!

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer strives to be an inclusive organisation, trusted, and loved by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email so we can make alternative arrangements for you.


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