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Beauty Experience Manager

Job ID 23706 Closing Date 28/01/2022 08:01 Location London Contract Full time Hours 40 Contract Type Temporary Salary and Benefits Competetive

A National field-based role with a minimum of 3 days working in stores with the Beauty Teams delivering selling and service training and support. A link between the Beauty Business unit, brands, and stores to deliver service and operational excellence.

This role also encapsulates a selling role, supporting Beauty Business product owners with educational selling content to support sales on .com

Training & Product Knowledge:

  • To update and maintain Beauty training materials and processes
  • To liaise with L&D on central training opportunities for Beauty, including Product Academy
  • To liaise with stores on Beauty Advisor development and progression
  • To work with branded and own brand product owners to enhance knowledge and ensure Beauty Advisors have the relevant information
  • Using Teams as a tool, create a programme of engagement to upskill Beauty Advisors
  • Identify opportunities in store and Support Centre to deliver education and eventing
  • Support .com content

Events

  • To build a process and programme of eventing in line with promotional calendar. Working with stores and .com
  • To work with the brands to manage staffing and product
  • Working with the VM, Marketing and Merchandising team to ensure the right equipment’s and stocks are available

Other:

  • Point of contact for uniforms
  • Point of contact for consumables
  • Point of contact for L&D
  • Point of contact for stores regarding people and education

Qualifications:

  • Beauty NVQ 2 or equivalent
  • Desirable experience; Eventing/Regional or Area Management, Training
  • Must have a full clean driver’s licence for minimum of 2 years

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