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Customer Assistant - Hospitality - New Store Opening

Location(s) Leeds Store Leeds White Rose Job ID 46335 Hours Various Contract Type Permanent Shift Flexible Salary and Benefits £10.20 Per Hour VIEW SHIFT PATTERN



Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.


Competitive holiday entitlement

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.


We have discretionary bonus schemes depending on the role that you do and the performance of our business.


If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.


Allows you to save between £5 and £250 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.


Invest between £10 and £180 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Save on everyday costs through discounts and offers and get access to our great benefits, such as discounted gym membership and health benefits. You can also recognise colleagues’ successes too.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

M&S Lady

What we’re looking for

We’re looking for the very best to shine within our stores. We need people who enjoy waking up every day and giving it their all. Leaders who inspire us through coaching and role modelling. And knowledgeable, passionate colleagues across every area, from bakery to denim.

You will need to be digitally savvy as well as a people person to work in our stores.

If you have the makings of an M&S professional, we’ll find out where you stand out – and nurture a career at the pace you’re after.

What to expect with a new M&S store opening

Quite literally, our new stores are the future of M&S. These are stores with a new look and feel. A shopping experience with a fresh energy. This is an exciting opportunity to build local teams that represent our communities. We need amazing people to help us create an amazing experience for our customers. And rest assured whatever takes your fancy, we promise to give you the five-star training to get going.

In-Store FAQS

There’s just so much to love about our new stores. From fill your own groceries, to chic denim zones, colleagues love the M&S makeover even more than our customers – and that’s saying something!

– Dior Hudson, Store Manager

Career Path

Customer Assistant

Team Support Manager

Team Manager

Area Manager/Support Office

Store Manager

Deputy Store Manager

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Customer Assistant - Hospitality - New Store Opening

These roles are permanent positions varying from 16 - 37.5 Hours per week

Working Pattern
Includes both weekday and alternate weekend working
Shifts may include early starts from 07:00 am / late night finishes at 21:00 pm


  • To deliver a great shopping experience for their customers, putting customers before task every time 
  • Champion new ways of working within stores through an open mindset and positive attitude 
  • Complete tasks and processes that deliver ‘best in town’ standards 
  • Serve and sell across all channels brilliantly well 
  • Be the voice of our customer to help us continually improve 

Key Accountabilities 

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy 
  • Skilled to utilise all digital tools and communication channels to do the job 
  • Share customer and colleague feedback to help us do things better 
  • Share knowledge and experience with colleagues to support others in building skill and confidence 
  • Own their own learning & development and proactively access digital learning solutions 
  • Know the daily sales targets, priorities, promotions & selling opportunities 
  • Have great product knowledge to sell and recommend our products and services 
  • Proactively engage with customers to understand their needs and make recommendations 
  • Understand the store priorities and their part to play 
  • Complete tasks with pace and in line with SOPs 
  • Minimise cost and waste through good process practice 
  • Follow safe and legal working practices 

Key Capabilities 

  • Understands how M&S operates, its strategy, future, and the role they play  
  • Committed to delivering excellent work fast with great attention to detail 
  • Open to and acts on feedback, asking for this regularly 
  • Sets performance objectives for self in conjunction with line manager and in line with business plans 
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met 
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things 
  • Effective at communicating their intentions to others; ensures communication is clear and simple 
  • In control of their own reactions and considers how to share their perspective to create better reaction for team 
  • Copes well with change and work challenges and recovers quickly from its impact 
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection 

Technical Skills/ Experience 

  • Contributing to store sales and cost control 
  • Work across the store to get things done right first time within timescales 
  • Comprehensive knowledge of customer shopping channels 
  • Good level of product knowledge and services across the store 
  • Up to date knowledge of the commercial operation and brilliant basics 
  • Good level of digital capability and use of digital tools and applications 
  • Understand customer needs and spot selling opportunities 
  • Adapting to change 
  • Good Knowledge of VM principles 

Key Relationships and Stakeholders 

  • Customers 
  • Colleagues 
  • Store Leadership 
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Leeds White Rose

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