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Customer Assistant - Visual Stylist - Gyle

Job ID: 7539 Location: Edinburgh Shift: General Contract: Full Time Salary and Benefits: From £9.20 to £9.50 Hours: 37.5

Change the way we connect with customers

M&S is changing for good and helping you shape your own career for the better. Join us as a Customer Assistant in one of our ever-evolving stores and opportunities will present themselves. Whether you’re thinking of your future at M&S or simply looking for experience in a revolutionary retail business.

We’re totally transforming the customer experience in store, which means you’ll need to bring an upbeat confidence and passion for M&S that shines through every hour of every day. And you’ll also need a digital mindset, because we’re introducing all sorts of new technologies to make your job easier. Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you’ll get the recognition you deserve as a true customer favourite – who’s living and breathing the new and improved M&S journey.

You already know us for product innovation and uncompromising quality, but we need to keep on surprising our customers with all the ways you can help them. So when it comes to questions on anything in-store, you’ll really know your stuff. And if our customers are not quite sure what they’re after, you’ll impress with your attention and ability to tell them why they need a certain product in their life. You’ll have a bright energy that customers can’t help but respond to, always gearing towards making welcome recommendations and improving sales. There are lots of ways you can discover your potential at M&S. You just have to put your all into every moment, for every customer.

In-Store FAQs

Success Profile

Adaptable

Team Player

Digitally savvy

Self-starter

Career Path

Customer Assistant

Team Support Manager

Team Manager

Area Manager/Support Office Roles

Store Manager

Deputy Store Manager

View more

Benefits

  • Pay

    Our salaries are competitive and reviewed every year.

  • Colleague Discount

    Receive 20% discount in-store and online for you and a partner or family member.

  • Holidays

    A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

  • Bonus

    We have discretionary bonus schemes depending on the role that you do and the performance of our business.

  • Pension

    If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at www.yourmandspension.com

  • Life Assurance

    Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.

  • Sharesave

    Allows you to save between £5 and £250 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.

  • Sharebuy

    Invest between £10 and £180 each month from your gross salary to buy M&S shares and build up an investment.

  • My Choices

    Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

  • Cycle to Work

    Hire a bike and accessories through Cycle to Work and save on tax and national insurance.

  • SmartTech

    Buy the latest technology with interest free financing directly from your salary.

  • Heath & Wellbeing

    Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

  • Mental Health Support

    Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

  • Giving Back

    Support charities you care about the most by donating through your pay or even volunteer for them for one day.

  • Financial Wellbeing

    Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Customer Assistant - Visual Stylist - Gyle

Working as a Visual Stylist at M&S

People shop with their eyes, so it’s the job of our Visual Merchandising teams to keep our displays looking great and our product sales healthy. Stay on trend and on brand, and use your creative flair to showcase the very best we have to offer.

About the Visual Stylist role

Products as good as ours deserve to be seen at their best – so it’s a good thing we can count on tireless inspiration like yours to create displays that catch customers’ eyes and fire up their imagination.

About the role

Being a Visual Stylist at M&S is about balancing the creative and the practical. There are store designs and visual themes to work to, but it’s down to your vision and imagination to take them off the page and onto the sales floor. Better still, our huge product range gives you plenty of variety to play with as you cast your creative eye across all our departments.

In short, this role is all about making sure we give our products the showcase they deserve - one which makes them not only look great, but also inspires and appeals to customers. It's about communicating deals too, helping customers find the right products at the right time - and perhaps even discover products they never knew existed!

It's worth remembering that if we don’t display our products at their very best, we undermine all the great work that our teams have done in designing them. That's why your role as a Visual Stylist will be so important - you'll be the one creating displays that are as good as our products.

About you

You’ll need to have gained practical experience having worked as a Visual Merchandiser ideally in a high-street environment. Or alternatively you'll have a visual merchandising professional qualification.

However you come to us, you’ll have the fashion sense, eye for detail and head for pressure to be consistently, creatively brilliant day in, day out.

Bring us all that, and you'll have the opportunity to play an exciting, visible part in the success of M&S - quite an incentive.

About the application process

The application process starts with an online application form. If you're successful, we'll invite you to a face-to-face assessment centre: this will involve various visual assessments and an interview with a Line Manager

Ready to apply?

If you have previously registered, or joined us on a temporary contract last year, click here to update your details and fast track your application.

Equal Opportunities

We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.

Our online recruitment process takes up to one hour to complete depending on the role you are applying for. This includes self-booking a face to face assessment if you are successful during this stage. You'll get to read more details about our online and face to face assessments during your application and whilst one hour for the online element may seem a long time, the assessments have been designed to give you a good idea of what the actual role involves.

If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0845 300 3725 or by email recruitment.online@marksandspencer.com so we can make alternative arrangements for you.

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If you would like to find out more about M&S before you apply, read our stories or talk to our insiders by clicking on the Inside M&S link above.