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Customer Assistant - Gyle

Job ID: 2519 Location: Edinburgh Shift: Through the Night Contract: Full Time Salary and Benefits: From £9.20 to £9.50 Hours: 37.5

Change the way we connect with customers

M&S is changing for good and helping you shape your own career for the better. Join us as a Customer Assistant in one of our ever-evolving stores and opportunities will present themselves. Whether you’re thinking of your future at M&S or simply looking for experience in a revolutionary retail business.

We’re totally transforming the customer experience in store, which means you’ll need to bring an upbeat confidence and passion for M&S that shines through every hour of every day. And you’ll also need a digital mindset, because we’re introducing all sorts of new technologies to make your job easier. Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you’ll get the recognition you deserve as a true customer favourite – who’s living and breathing the new and improved M&S journey.

You already know us for product innovation and uncompromising quality, but we need to keep on surprising our customers with all the ways you can help them. So when it comes to questions on anything in-store, you’ll really know your stuff. And if our customers are not quite sure what they’re after, you’ll impress with your attention and ability to tell them why they need a certain product in their life. You’ll have a bright energy that customers can’t help but respond to, always gearing towards making welcome recommendations and improving sales. There are lots of ways you can discover your potential at M&S. You just have to put your all into every moment, for every customer.

In-Store FAQs

Success Profile


Team Player

Digitally savvy


Career Path

Customer Assistant

Team Support Manager

Team Manager

Area Manager/Support Office Roles

Store Manager

Deputy Store Manager

View more


  • Pay

    Our salaries are competitive and reviewed every year.

  • Colleague Discount

    Receive 20% discount in-store and online for you and a partner or family member.

  • Holidays

    A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

  • Bonus

    We have discretionary bonus schemes depending on the role that you do and the performance of our business.

  • Pension

    If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

  • Life Assurance

    Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.

  • Sharesave

    Allows you to save between £5 and £250 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.

  • Sharebuy

    Invest between £10 and £180 each month from your gross salary to buy M&S shares and build up an investment.

  • My Choices

    Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

  • Cycle to Work

    Hire a bike and accessories through Cycle to Work and save on tax and national insurance.

  • SmartTech

    Buy the latest technology with interest free financing directly from your salary.

  • Heath & Wellbeing

    Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

  • Mental Health Support

    Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

  • Giving Back

    Support charities you care about the most by donating through your pay or even volunteer for them for one day.

  • Financial Wellbeing

    Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Customer Assistant - Gyle

Salesfloor Customer Assistant

M&S is changing. We’re opening new stores, offering more choice, more products and more of what we do best: putting our customers first. We’d love you to join our team and play a part in creating our future.

We want our customers to step in and feel M&S. This means playing a central role working across our salesfloors and checkouts. You’ll be the driving force behind the service and selling revolution in our stores.

What it takes to be a Salesfloor Customer Assistant at M&S:

Your experience tells a story, but the right attitude speaks louder still. We want you to serve and sell with personality and pride so you’ll be confident and engaging, excellent at communicating and be passionate about our products. We’ll teach you the rest.

What’s in it for you:

• 20% colleague discount on M&S products including furniture, fashion and food

• A first-class welcome to M&S and initial induction to the team

• Investing in You – options to progress, it’s something we’re proud of at M&S. Only if you want to that is. If you don’t, it won’t stop us investing in your continued learning

• Onsite subsidised colleague café or catering options

• Flexible working options

• Holiday entitlement

• Celebration Day – a paid day off to celebrate something that’s important to you*

• Charity Volunteer Day – A paid day away from work to support your chosen charity*

• Perks and discounts via the M&S Choices website (these are great and there are lots!) including Cycle to Work schemes where you can buy a new bike*

* Qualifying period applies

Equal Opportunities

We are an inclusive employer and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.

Ready to apply?

Our online recruitment process takes around 45 minutes to complete and includes service and situational questionnaires. If you’re successful, you’ll then be invited to self-book an interview slot to meet a member of our in-store team. The in-store assessment includes a selling exercise where you’ll showcase your selling skills followed by a short interview.

If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email so we can make alternative arrangements for you.