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Department vision Retail

"The vision for retail is straightforward; it’s about creating a remarkable omnichannel shopping experience every day. However our customers shop with us, whether in store, online, or with click and collect, our customers expect it to be simple and seamless. Our customers expect brilliant standards and service. We look to our store colleagues to embrace the digital experience. Our people are our greatest asset and are the very heart of our business. We want you to reach your potential, with pathways to help you thrive. No matter what your journey looks like, it's our job to help you find your way."

Helen Milford, Stores Director

Retail Management Graduate Programme -Cheshunt 2023

Cheshunt, England

Run your store like a legend

Could you see yourself leading one of our innovative stores running million pound budgets, thousands of products and delivering an omni-channel retail strategy? Are you looking for a fast-paced, high-powered career? Step outside of the normal nine to five and join our Store Management Graduate Programme. Because it’s never too soon to think about your future legacy. 

Over your first 12 months, learn to manage an entire store or department, inspire a team of passionate retail colleagues, and deliver success across a range of areas – like Food and Store Operations. You’ll even enjoy the opportunity to see how our stores are run, from supply chain through to the shop floor. It’s a big responsibility, and you’ll make an impact from day one, taking on your first management role within six months. This might seem daunting, but we’ll be with you every step of the way. 

This programme is all about preparing you for a future role as Deputy Store Manager or Store Manager in one of our multimillion-pound stores. Through this preparation, we’ll teach you to craft meaningful and unique customer experiences. We’ll show you how to empower your team to exceed targets and put M&S on the map within your community. If you’re fast on your feet, ready to collaborate on a large scale, and have an analytical, calm and people-first mindset, you’re the future legend we’re after. Beyond your first year, you’ll already be able to effectively run a store or sales floor, which will open up numerous career options including the potential opportunity to work abroad in one of our international businesses.   

No matter where you choose to take your ambitions within our diverse and global organisation, we’ll give you the experience, mentoring and guidance to succeed. In return, you’ll uphold the high standards our customers expect, drive technological in-store solutions, inspire our growth, and deliver a more effective and efficient way of working. 

You don’t need a specific degree to apply for this programme, but you’ll need a passion for retail, a customer-centric approach and an interest in the commercial world. 

Ready to be a future legend? Apply now.

Job ID
Closing Date
01/02/2023 14:00
Early Careers, Graduate

Application Guidance

Legends seize the chance to use their strengths every day. That’s why we’re looking to see what makes you tick through the following assessment stages:

  1. An online assessment taking approximately 45 minutes, focusing on your individual strengths
  2. An on-demand video interview
  3. A final assessment stage; either at an assessment centre attended alongside peers, or a final interview

We’ll support anyone who requires reasonable adjustments to their application process – just let us know before the assessments start.

Some technical programmes may ask you to complete a short numerical reasoning test or a coding assessment. And most of our assessments are untimed, but we’ll make you aware of any timed elements in advance.

As a tip, avoid overly rehearsing your responses, especially for your video interview. We want you to be bold, be different, and be you.

Our Benefits


Our salaries are competitive and reviewed every year

Colleague discount

Receive 20% discount in-store and online for you and a partner or family member


Competitive holiday entitlement

Holiday buy

Reduce your salary to get extra holiday (conditions apply)


We have discretionary bonus schemes depending on your role and our business performance


Save 3% of your pay into our Pension Saving Plan; we’ll add 6% more

Life assurance

Cover for twice your salary up to age 70 (double with our Pension Plan)


Save £5 – £500 monthly for three years with the option to buy discounted shares


Invest £10 - £150 monthly from your gross salary to buy M&S shares

My choices

Save on everyday costs, recognise colleagues' success, and discover your wellbeing support and benefits

Cycle to work

Bike/accessory hire with Cycle to Work, and save on tax and national insurance

SMART tech

Buy the latest technology with interest-free financing directly from your salary

Health & Wellbeing

Save on you and your family's health expenses, gym memberships and active wear

Mental health support

24/7 support from PAM Wellbeing, including free counselling, CBT and support for your family

Giving back

Support favourite charities - donate through your pay or even volunteer for them

Financial wellbeing

Information and support to help you manage your finances, from savings to money worries

Celebration time

An extra day off per year to celebrate something special to you

Virtual GP services

Free, unlimited access to a qualified GP for you and your family (UK colleagues)