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Operations Training Team Manager

Location(s) Castle Donington Job ID 29658 Closing Date 25/05/2022 07:57 Contract Full time Hours 40 Contract Type Regular Shift Flexible Salary and Benefits Competitive plus benefits

Delivering on our promise

Our Distribution Centre is key to delivering our wealth of products to our customers, exactly when they need them and thanks to our remarkable people, we’re able to make the magic happen! You’ll play a pivotal role in this, leading, empowering, and motivating your team and creating an inclusive culture that’s distinctly M&S.

You’ll be a proactive self-starter who thrives on developing and coaching your team. You’ll strive to achieve and exceed operational targets and be constantly looking to improve the quality, efficiency, and accuracy of our site processes – but most of all, you’ll be an inspirational leader who is keen to develop your team.

Distribution is the art of ensuring the right product is in the right place at the right time so it can be dispatched to our customers. You’ll be accountable for ensuring that your team deliver on our customer promise by completing the necessary day-to-day processes. You’ll also ensure that any operational issues are resolved so that we can exceed our customer and business expectations.

In-Store FAQs



Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.


A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.


We have discretionary bonus schemes depending on the role that you do and the performance of our business.


If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.


Allows you to save between £5 and £250 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.


Invest between £10 and £180 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

Operations Training Team Manager

We now have an exciting permanent opportunity for a Training Lead Team Manager to join our Training Department based at our Castle Donington Distribution Centre. At 900,000 square feet and split into 3 chambers with a mix of automated and manual operations delivering around two million single items a week during peak, Castle Donington provides invaluable support to both our online and retail operations We’ve invested millions - But it’s still our people that make the real difference!

This role will manage the development of our Operations Training by taking a continuous improvement approach to learning delivery and methodology. Providing shift based, cross site Subject Matter Expert support as well as being the Learning & Development (L&D) key point of contact on shift. Management and Development of Trainers to deliver training capacity and standards.

This role will work a Rotating day shift pattern:  0530 – 1400 and 1330 – 2200,   Monday to Friday and provide weekend cover 1 in every 3 weeks.

Key responsibilities, among others, will include to:

  • Embed a culture of health and safety through the effective delivery of warehouse essentials safety and manual handling training. Ensuring all colleagues have accurate and current safety training records. Records to be maintained through the site training matrix
  • Design and deliver appropriate training to equip Trainers/Coaches to deliver process training to the required standard
  • Manage and maintain skills within the training delivery team to ensure capacity and flexibility is maintained to meet forecasted training volumes
  • Develop periodic and weekly new hire training and cross training schedules based on operations requirements, agency requests and hiring plan
  • Utilisation of performance and learning curve data to drive learner capability by providing appropriate learning interventions. To include investigation of learning gaps and to inform continuous improvement
  • Ensure process training is delivered consistently to agreed standards across shifts, including standard delivery, ratios, assessment and sign off

To be successful in this role, you will have a passion for Learning & Development and have good knowledge of L&D process development and delivery. In addition, we are looking for someone who: -

  • Has people management experience and can inspire, mentor and develop others
  • Is an excellent communicator and ideally has experience of group training and workshop delivery
  • Has knowledge of MS office applications

Interested? We would love to here form you!

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. Applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation either by phone on 0345 300 3725 or by email, so we can make alternative arrangements.


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