Employee Relations Policy Specialist

You will be telephone based using Microsoft Teams and our telephony system, spending your time supporting and coaching line managers and Business Involvement Group (BIG) Representatives. Providing high level advice and guidance to ensure risk to the business is understood and mitigated with regards to people management, policy and decision making while considering the overall commercial impact to the business.

You'll take ownership of your own caseload, providing expert support on long-term absence matters. This includes guiding line managers through Occupational Health referrals and fostering a positive Employee Relations culture. You'll coach and develop managers to ensure legal compliance and consistent application of best practices. Additionally, you'll collaborate closely with HR People Partners, keeping them informed on progress and developments within your assigned region.

To stay close to customers, our support teams are in the office four days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include:

• Support and coach our Line Managers & BIG rep’s with people policy advice over the telephone
• Provide support to our managers with all formal people policy related letters and reports
• Build relationships with colleagues and business partners to enable your to constructively advise on options and risks
• Support our managers with long term absence across a business area
• Employee relations experience to enable you to provide people policy advice on a wide range of employee relations issues
• Identifying key trends through data, sharing insights to key business partners

Who you are

Your skills and experience will include

• Demonstrable passion and interest in Employee Relations and HR
• Be highly organised and able to manage multiple tasks at one time
• Excellent excel skills to enable you to provide insight into regional people data and trends
• Strong coaching and influencing skills
• Excellent communication skills, both written and verbal, allowing you to easily build a connection with colleagues over the telephone

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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