Colleague Support Advisor - 4 Month Fixed Term Contract

Our People Hub Support Centre is open 7 days a week. A full-time contract will see you working 37.5 hours a week and covering a rotating shift pattern. There will be a requirement for you to work some bank holidays and weekends but these will be shared evenly with the rest of your team.

• Monday to Friday 8am to 4pm or 10am to 6pm which are done on rotation.
• Saturday and Sunday between 9am and 5pm (1 in 4)
• Bank Holiday Support done on an adhoc basis

Any days scheduled for the weekend means you would get a day off in lieu during the week.

To stay close to customers, our support teams are in the office four days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

If shortlisted, you’ll be invited to an in-person assessment centre on either Tuesday 2nd September or Thursday 4th September in Salford Quays.

Duration: Approximately 2 hours

Activities:

• A structured interview
• A collaborative group task

This is your chance to showcase your skills, meet our team, and get a feel for the dynamic environment we work in.

Your key accountabilities will include:

• Provide efficient and accurate administrative support across day-to-day team operations, including data entry, document handling, and system updates.
• Ensure excellent service is always provided to M&S colleagues and customers
• Respond to queries from colleagues via phone, email, and internal systems, ensuring timely and helpful resolutions.
• Maintain and update internal records and trackers, supporting smooth workflow and compliance with company procedures.
• Collaborate with team members and other departments to coordinate tasks and share

Your skills and experience will include:

• Strong communication skills
• Digitally focused and can use Microsoft applications with ease
• Driven to do the right thing and want to make every moment special
• Enjoys a ‘one team’ approach – we love to support other teams in the People Hub when needed!
• Customer service skills and understanding the importance to provide an excellent experience

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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