International Wholesale Account Manager Fashion

Our International business has the exciting job of bringing our famous clothing, food and home products to over 32 million customers worldwide. Collaborating with our partner businesses, different countries and cultures, you'll work with colleagues around the world to help us reshape International as we know it.

Our ambition is to more than double International retail sales online, so there's never been a better time to join the department and make your mark as we continue to build inclusive and diverse relationships and put the business and our colleagues at the forefront of every decision we make!

We are looking for a International Wholesale Account Manager to join our Team To own the wholesale relationship end to end for your area. Know your customer, your markets and your partners better than anyone else by leveraging market data, partner knowledge, in market working and a passion for understanding broader macro trends.

To be responsible for the international Omni-channel wholesale strategy and the delivery of your wholesale KPI’s, ensuring that the reported sales and profit are maximised through the product mix across all selling channels. You will own the P&L for your area.

You will agree and own a joint business plan with your wholesale partners and internal M&S teams and ensure there are market relevant products across selling channels, with a customer experience that delivers the very best of the brand.

You will stand over the commercial terms and wholesale ‘Playbook’ ensuring these are relevant and adapted to the changing retail landscape providing guidelines to wholesale partners on how to deliver the best version of the M&S brand in the context of a wholesale operation.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

• In conjunction with the legal teams, review, shape and update wholesale supplier terms and agreements which deliver brand and commercial growth and success; shape successful wholesale relationships and define clear performance targets and brand requirements holding partners and teams to account
• Actively listens to partner feedback/requirements and co-ordinates with central / Online/Food, Clothing and Home BU functions to help establish appropriate and cost-effective support/actions for wholesale partners
• Ensure that the partner delivers the M&S Brand through the implementation of our wholesale playbook, TSL and local regulatory and legislative requirements
• Exceptional selling skills – driving growth through range expansion across your area by selling the best of M&S to our Wholesale partners
• Works with the Partner to review new regional and country opportunities in line with the strategy and approval process

Who you are

Your skills and experience will include

• Highly skilled at relationship building and influencing key stakeholders at senior levels within M&S and externally
• Strong commercial acumen and proven track record in driving sales and maximising profit
• Entrepreneurial - identify and influence commercial opportunities and act on them
• Retail experience- Stores and Online
• Awareness of International Retail competitors and how M&S should compete to win
• Experience of maintaining international networks/ relationships

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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