Employee Relations Business Partner - Specified Purpose Contract

Team
Support Functions
Location
Dublin 1, Dublin
Position type
Full Time
Contract type
Temporary
Contract end date
Contract end date: 31/12/2027
Salary
Competitive + Benefits
Apply now

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary
Manage Employee Relations and Industrial Relations issues within the Organisation. The Employee Relations Business Partner will have the opportunity to participate in significant HR projects and initiatives.
All the details
  • Help design, deliver and, when required, lead the ROI’s employee relations, colleague
    listening and business change strategies and plans
  • Develop and maintain effective working relationships with Unions (by
    leading or supporting, as appropriate, with the communication, consultation, or
    negotiation between parties) to create a proactive partnership with each union which,
    at its heart, jointly delivers business benefit and positive colleague engagement.
  • Work closely with key stakeholders, to develop and deliver toolkits, training
    interventions and upskilling strategies which raise line manager ER capability and
    confidence to ensure policies are applied correctly; colleague experience is enhanced;
    business change is implemented appropriately; and trade union partners are properly
    engaged.
  • Provide expert employee relations advice and input into business change
    programmes. This includes partnering with ROI People Partners and M&S UK CoE’s
    as necessary to ensure the effective delivery and end- to-end management of
    operational or transformational change which can include, when required, assisting
    or leading trade union negotiations/consultation.
  • Develop and simplify ROI people policies and processes to ensure they are legal,
    competitive, practical, meet future business needs, and enhance the M&S brand and
    colleague experience. This includes ensuring that ROI policies and processes are
    communicated effectively, and their delivery is supported, when required, with
    appropriate training.
  • Partner with subject matter experts to ensure any policy related system change
    requirements and dependencies are fully understood, resource-effective, will be
    supported by robust user acceptance testing and, if necessary, launched with user
    training to ensure successful deployment.
  • Monitor and interpret changes to ROI employment legislation and undertake external
    benchmarking to ensure M&S remains compliant and a best practice and innovative
    employer.
  • Lead (from design to post implementation review) projects as required and act as
    the ROI’s subject matter expert by providing guidance and support to HR colleagues,
    line managers, and colleagues on policy, employee relations and colleague
    engagement and listening matters.
  • Manage and provide expertise to line managers on how complex casework should
    be handled and progressed (working with Legal and other specialists) to the case’s
    successful conclusion.
  • Foster a culture of continuous improvement, by seeking feedback, designing and
    developing metrics and incorporating insights and learning to refine policies and
    processes and to measure their effectiveness.
  • Create and maintain effective working relationships with M&S’s UK Policy and ER
    specialists (and other UK CoEs) to ensure ROI and UK policy and people strategies
    are (when appropriate) congruent and jointly promote the M&S brand whilst
    minimising any ER risks or issues across the company’s island of Ireland operation.
  • Work effectively with the rest of the Ireland People Team, by contributing ideas and
    expertise and acting as a fully participative team member to assist colleagues in the
    delivery of all elements of the People Plan and to be a high-performance team.

Meet the Team

support_thumbnail.jpg
A group of colleagues gathered around a table, smiling and discussing work with laptops open in a modern office setting.

Being an in-person business

We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.

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Tom Employee Experience & Engagement Lead
Jodie Head of Finance

Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.

Tom (He / Him) | Employee Experience & Engagement Lead Read full story

It takes time to turn around a business as big as M&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.

Jodie (She / Her) | Head of Finance Read full story

Make Your Mark

Opportunities to be heard

Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).

Experience the business

You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.

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Colleague Networks

We want you to feel supported, no matter what.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Benefits

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

Depending on the role, you may be invited to take part in an online assessment.  Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.

Interview

We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Employee Relations Business Partner - Specified Purpose Contract

Team
Support Functions
Location
Dublin 1, Dublin
Position type
Full Time
Contract type
Temporary
Contract end date
Contract end date: 31/12/2027
Salary
Competitive + Benefits
Reference: 128137