E-Comm & Dispatch Stock Planner

Team: Supply Chain & Logistics
Store: London Support Office
Location: London, Greater London
Contract type: Permanent
Position type: Full Time
Salary: Competitive + Benefits; Closing date: 20th July 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

Summary

Our Planning team are essential to delivering the products our customers want through a service they love! Are you looking to broaden your career? Then we have an exciting opportunity for an E-Commerce Dispatch & Stock Planner to join our Network Planning Team within Supply Chain & Logistics.

All the details

This role is responsible for building and agreeing accurate Clothing & Home site intake plans for our Distribution Centre at Donington and demand requirements for Ecomm to support our omnichannel business. This involves the modelling and analytics which underpin the Ecomm plans, recommending appropriate changes to meet the needs of the business, addressing operational challenges as and when required and working across the broader business to drive further accuracy in the plans and dealing with network-related queries.

NB: As part of the application process, you will be required to upload a copy of your CV and if are selected for interview then you will be required to complete an online assessment.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
A generous Defined Contribution Pension Scheme and Life Assurance
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you’ll do

Your key accountabilities will include

Responsible for the Management Information (MI) to help assist the engagement with business operations and sites
Set up 12-week network plans to deliver key trading periods [E.g. Season Launches, Department Campaign, Promotions
Model network for various scenarios where required [E.g. Intake delays, network transition], create, share and feedback solutions
Daily review of outbound capacities for the Ecomm operation. Working with the Forecasting Team to understand where commercial requirements have changed and working within the capabilities of the warehouse
Drive improvements to Availability [DWA] through Inbound prioritisation [via Direct POs and Allocation] and flexing Outbound capacities to Ecomm and Stores

Who you are

Your skills and experience will include

Good commercial and analytical skills and the ability to utilise Data Analytics
Highly organised and diligent in your working approach to achieve the required timelines
Experience of Supply Chain Planning principles and practices, with a good understanding of logistics distribution networks and planning
Knowledge of business IT and MI systems, i.e. (Excel (advanced) / Spotfire / Availability Dashboard / DPM & Business Objects)
Communication & Presentation Skills

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from others. That’s why we offer mentorship through our buddy system.

Wellbeing

Get access to resources to keep you fit and healthy, in body and mind. This includes access to our Wellbeing Hub, Virtual GP, Check4Cancer, PAM Assist and I&D Networks.

M&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.

Imy (He / Him) | Shift Manager Read full story

M&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.

Lucy (She / Her) | Programme Manager Read full story

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.
Pay

Earn a competitive salary.
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech

Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Colleague Networks

We want you to feel supported, no matter what.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment that includes a product checking test and a situational judgement test. This could be before or after your interview.

Interview

We'll invite you to join us for an On Demand video interview. Here, we'll ask you some technical questions based on the behavioural attributes we're looking for.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.