Team Manager - Food (Nights) - Brooklands

Under 18 disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Working Pattern:

Week 1:
Sunday: 21:00-08:00
Monday: 21:00-08:00
Wednesday: 21:00-08:00
Thursday: 21:00-08:00

Week 2
Monday: 21:00-08:00
Tuesday: 21:00-08:00
Friday: 21:00-08:00
Saturday: 21:00 -08:00

Purpose  

Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability 

Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers 

Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region 

Ensure colleagues understand and are motivated to deliver their part 

Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand  

Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often  

Key Accountabilities  

Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s 

Supports the delivery and embedding of the business transformation plan and change initiatives for their area 

Delivers great standards and service by setting clear expectations with store colleagues 

Create the right culture, role modelling new digital ways of working and leadership behaviours 

Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well 

Deliver brilliant basics through the team 

Seeks customer feedback and takes action to deliver improvement 

Uses data and insight to improve customer instore experience, improve the operation and drive performance 

Support the delivery of Plan A 

Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success 

Recruit for the team, ensuring new starters have a brilliant onboarding experience 

Deliver all line management activities in line with company process and policy 

Build an active working partnership with BIG, provide feedback and support the development of BIG reps 

Deliver operational excellence to maximise product availability, minimise stock and cash loss 

Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly 

Maintain a safe and legal store environment 

Supports visual merchandising updates across all launches, events and campaigns 

Technical Skills/ Experience  

Ability to lead a team to deliver excellent customer service and KPI’s across the store 

Create the right culture, role modelling new digital ways of working and leadership behaviours 

Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems 

Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit 

Good working knowledge of VM principles 

Good level of digital capability and an understanding and use of all systems 

Good knowledge of the legal requirements across their area of accountability and the store 

Knowledge of our people policies and managing performance within a team 

The ability to have difficult conversations with effective resolutions with colleagues 

Good communicator and listener who will inspire, share their knowledge and best practices with others  

Ability to plan and review across the week and the month 

Ability to deliver under pressure demonstrating resilience 

Ability to build and maintain relationships with key stakeholders across the store and region 

Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset 

Key Leadership Capabilities  

Successfully embeds change for lasting commercial impact and results 

Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting 

Takes ownership and accountability for the success of their team 

Spends time coaching colleagues to accelerate performance and personal growth 

Recognises high performance and supports poor performers to improve 

Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are 

Uses customer feedback and market trends to guide teams work  

Helps teams understand information and business messages by actively seeking out opinions and asking questions 

Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues  

Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders  

Customers 

Colleagues 

Store Leadership 

Regional Leadership 

BIG