Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Work Pattern
Alternate weekends. Five days from:
06:00-14:00 Sunday
04:00-12:00 Monday to Saturday
or
12:30-20:30 Sunday
14:00-22:00 Monday to Saturday
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Shift Lead where you’ll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours.
This isn’t just a retail job, it’s a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You’ll combine hands-on delivery with leadership responsibility, helping to keep the store moving and ready to trade.
We’re looking for confident, proactive individuals who lead by example, support their colleagues and bring energy to every shift. You’ll be a trusted go-to on the shop floor, helping to coordinate activity and keep standards high.
At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, stepping in to lead the floor when needed and ensuring customers receive fast, efficient service.
You’ll lead by doing. Whether it’s serving customers, filling stock or supporting at the tills, you’ll stay hands-on while helping guide the team through busy periods.
You’ll support the flow of the day. From coordinating tasks to helping allocate resource, you’ll make sure the right things happen at the right time to keep the store ready to trade.
Efficiency and effectiveness are non-negotiable. You’ll help maintain high standards across the shop floor, ensuring it’s clean, safe, well-stocked and easy to shop.
You’ll be a role model for the team. Supporting colleagues, sharing best practice and helping create a positive, inclusive environment where everyone can perform at their best.
Being digitally confident is essential. You’ll use store systems and tools to support operations and help the team deliver great results.
Flexibility is vital. Retail moves fast and you’ll move faster. From opening and closing tasks to supporting across different areas, you’ll adapt to what the business needs.
This is a role for people who are ready to step up, take ownership and support their team to deliver at their best.
This is where great service meets real responsibility.
Ready to take the next step? Take Your Marks and apply today.
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Fill in our short application form and hit submit.
We’ll invite you to take part in an online assessment. This could be before or after your interview.
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.