Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Purpose of the Shift Lead role:
•To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager •Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager •Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening •Allocate resource effectively to deliver a quick payment experience •Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times •Coordinate the team to deliver a clean, safe and well-presented store •Play their part in creating a great team atmosphere that is inclusive of everyone •Role model great Customer Service •Role model the M&S behaviours and Colleague Expectations across the store •Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues •Support nearby stores if operationally required •Responsible for being a key holder and answering call outs as required •Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Fill in our short application form and hit submit.
We’ll invite you to take part in an online assessment. This could be before or after your interview.
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.