Customer Assistant - Safety Officer - Cirencester Simply Food

Work Pattern

Monday 10:00 - 18:00
Tuesday 6:00 - 12:45
Wednesday 6:00 - 14:00
Thursday 6:00 - 11:00
Saturday 5:45 - 12:00

Purpose

You use your training to support Fire, Health and Safety practices in your store. To assist the store manager (and his/her management colleagues) as a competent person to influence and implement all matters relating to Fire, Health and Safety.

Responsibilities

• Help maintain a store that provides a safe, secure and healthy environment for all persons on the premises

• Be a figurehead for all matters relating to Fire, Health & Safety

• Create a working relationship with the store manager based on trust and reliability

• Ensure all tasks relating to Fire, Health & Safety policy and procedure are carried out correctly

• Be proactive in regards to sales floor trading moves, ensuring these are carried out correctly and in a safe manner

• Maintain and update the Fire, Health & Safety store noticeboard

• Ensure all Fire, Health and Safety training is completed in accordance with current policy and assist in the practical training of any colleagues (Fire Tours, Emergency Team, Transport etc.)

• Support the store training team with the Induction of new staff for fire, health & safety matters

• Carry out regular reviews of the store accident database to ensure all incidents are accurately reported and investigated

• Support the store First Aid team to ensure provision is sufficient and in accordance with policy

• Complete a weekly review of the Opening and Closing Book to ensure all tasks have been correctly completed and follow up issues with store management

• Complete risk assessments to identify and mitigate risk to as low as is reasonably practicable and keep them up to date

• Participate in consultation with store BIG and the Regional FHS Network Group

Key Relationships

• Store Manager

• Store management teams (Commercial, C&H, Foods and Operations)

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.