Researcher

Team
Food
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 7th November 2025
Apply now
Apply now

Introduction

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
All the details

We’re looking for a curious and customer-obsessed Researcher to join our Customer Insight Team in Food. In this role, you’ll turn data into stories that help shape customer-centric decisions across the business. You’ll work with a variety of insight sources, collaborate with partners, and play a key part in bringing our colleagues closer to our customers. If you’re passionate about understanding people and making insight accessible, we’d love to hear from you.

What you'll do
  • Collate and synthesise insights from research, market data, external reports, and internal sources to support customer-centric decision-making.
  • Create and present engaging insight materials (e.g. reports, presentations, videos) tailored to different audiences and forums.
  • Respond to specific business requests by providing relevant customer insights that support pivotal initiatives and event reviews.
  • Support Customer Closeness initiatives, including organising Customer Weeks, hosting Panels, and facilitating “Closer to Customer” days.
  • Collaborate with researchers and analysts to identify knowledge gaps and champion the Insight Team’s capabilities across the Food business.
Involvement with ad hoc projects and team initiatives Who you are
  • Strong communication and presentation skills, with the ability to tailor messaging for different audiences
  • Skilled in synthesising data and telling compelling stories with insight
  • Highly organised and able to manage multiple projects simultaneously
  • Flexible and adaptable in approach to suit different project types and partner needs
  • Passionate about customer-centric thinking and bringing the voice of the customer into the busines
What’s in it for You?

Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

  • 20% colleague discount for you + 1 household member (after probation)
  • Competitive holiday allowance + option to buy more
  • Discretionary bonus schemes linked to performance
  • Strong pension + life assurance
  • Tailored induction + training from day one
  • Perks and savings via M&S Choices portal
  • Market-leading family policies (parental, adoption, neonatal leave)
  • 24/7 wellbeing support (GP access + mental health services)
  • 1 paid volunteer day a year
Everyone’s Welcome

We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.

If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.

#LI-Hybrid #hybridrole
A group of colleagues gathered around a table, smiling and discussing work with laptops open in a modern office setting.

Being an in-person business

We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.

Click to skip quote slider carousel
Beth Own Brand Lead
Hetal Buyer

We want to succeed by earning and deserving the trust of consumers. We try to do the right thing for customers, whether it’s creating healthy everyday food or delivering the small moments of joy in their lives. People rely on M&S and that’s what makes it such a privilege to work here.

Beth (She / Her) | Own Brand Lead Read full story

What motivates me is getting to learn something new, and the best thing about buying is that you can go into any area, and you’ll become an expert in it. I started in food – ambient snacking and soft drinks – then moved into homecare, buying pet food and household products. Now I’ve been promoted to a Senior Buyer role within our Bakery team.

Hetal (She / Her) | Buyer Read full story

Make Your Mark

Opportunities to be heard

Your voice matters here. You can share your ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group). Our colleague networks are also great places to find support, listen to each other and encourage debate.

Experience the business

We’re passionate about our customers and colleagues. To get closer to our customers we work in our stores 7 days per year. That way we can see how operations run and look for ways to do better each day.

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Colleague Networks

We want you to feel supported, no matter what.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Benefits

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Researcher

Team
Food
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 7th November 2025
Reference: 110874
Apply now