Franchise Account Manager
- Team
- Food
- Store
- London Support Office
- Location
- London, Greater London
- Position type
- Full Time
- Contract type
- Permanent
- Salary
- Competitive + Benefits
- Closing date: 2nd October 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
At M&S, we're on a mission to make our Franchise business the most exciting food partner in the convenience channel. As a Franchise Account Manager, you'll be at the heart of that ambition, building strategic partnerships that drive growth, strengthen our brand presence and deliver exceptional customer outcomes across our Franchise estate.
Reporting to the Head of Franchise, you'll take ownership of key partner relationships, leading commercial discussions, business planning and performance reviews. You'll work across multiple functions to align partner objectives with M&S priorities, identify new growth opportunities and ensure we continue to deliver sustainable, profitable growth. This is a high-profile role with significant visibility across the business and direct exposure to senior partners.
We're looking for a commercially minded relationship builder who thrives on influencing, problem solving and bringing value through strong partnerships.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you'll do
Your key accountabilities will include:
- Build and handle strategic Franchise partner relationships, leading regular business reviews and joint business planning to drive sustainable growth
- Take ownership of partner commercial performance, delivering plans that achieve sales, profit and wider business objectives
- Act as the primary commercial representative for M&S, championing our brand, products and capabilities with Franchise partners
- Lead forecasting, budgeting and business planning activities, using data and insight to support decision making and see opportunities
- Collaborate with Buying, Supply Chain, Marketing, Retail Operations and wider business teams to deliver partner strategies and unlock long-term growth
Who you are
Your skills and experience will include:
- Proven experience handling commercial customer, partner or account relationships within a retail, FMCG or consumer-facing environment
- Strong commercial acumen, with experience handling budgets, forecasts, profitability and performance metrics
- Experience developing and delivering business plans that build value for both customers and the wider business
- Excellent partner management, influencing and negotiation skills, with the ability to build credibility at all level
- A data-driven approach, using insight and analysis to inform decisions, challenge thinking and drive commercial outcomes
What's in it for you?
Working at M&S means being part of something bigger, helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Join us and help shape the future of M&S Food Franchise.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application.
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Opportunities to be heard
Your voice matters here. You can share your ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group). Our colleague networks are also great places to find support, listen to each other and encourage debate.
Experience the business
We’re passionate about our customers and colleagues. To get closer to our customers we work in our stores 7 days per year. That way we can see how operations run and look for ways to do better each day.
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We’ll invite you to an in-person assessment centre for an interview. This process may differ depending on the role you’ve applied to.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Franchise Account Manager
- Team
- Food
- Store
- London Support Office
- Location
- London, Greater London
- Position type
- Full Time
- Contract type
- Permanent
- Salary
- Competitive + Benefits
- Closing date: 2nd October 2026
- Reference: 128329