Business Process Architect
- Team
- Digital & Tech
- Store
- Salford Quays
- Location
- Salford, Greater Manchester
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 25th August 2025
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
All the details
Join M&S, a trusted and iconic brand, as we continue to transform our technology landscape to better serve millions of customers and thousands of colleagues. As part of our Architecture team, you’ll play a key role in shaping the future of retail through strategic technology investments and modern, scalable solutions.
In this role, you’ll bring deep business and process expertise to help align strategic objectives with actionable initiatives. You’ll ensure clear visibility from business goals through to delivery, supporting prioritisation with financial insight and helping the business make informed decisions.
This is a fantastic opportunity to influence how M&S operates, enabling innovation and efficiency across the business.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
- Define business impacts of strategic objectives. This should include the targets, roadmap and business transition states, identifying business and technical impacts, required guardrails, risks, issues and dependencies.
- Own value stream and business process design. Lead the design and optimisation of business processes across different assignments to ensure alignment with strategic goals.
- Ensure business prioritisation decisions consider investment and operating costs. Support informed decision-making by integrating financial implications into prioritisation frameworks.
- Work across squads and tribes to align end-to-end architecture and roadmaps
- Maintain architectural integrity while balancing business needs and cost-effectiveness driving architecture guardrails and seeking design authority/architecture board approval as appropriate
Your skills and experience will include:
- 5 – 10+ years business architecture expertise, ideally with Business Architecture modelling experience (e.g. BPMN, APQC etc)
- Proven track record of delivering business architectures for digital transformation at scale and execution at pace within the last 3 years of emerging architecture and technology trends
- Deep understanding of current and emerging platforms / technologies in their area of expertise. Ability to assess emerging technologies and align solutions with strategic objectives
- Strategic thinking to drive customer-centric outcomes with simple and easy to understand written and verbal communication.
- instinctively collaborative at all stages of development of work, identifying right stakeholders, engaging with them appropriately, and maintaining their buy-in through to final agreement
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #hybridrole
Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Upcoming projects
Take part in our M&S Digital & Tech team days. Grow your digital and data skills through our BEAM Academy. Or challenge yourself at one of our business-wide hackathons. We also partner with Women in Data, Databricks and Cajigo to increase opportunities for women in digital and data.
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role you are applying for, you may be invited to do an assessment. Your Talent Acquisition Partner will guide and inform you along the way.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve made our decision, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Business Process Architect
- Team
- Digital & Tech
- Store
- Salford Quays
- Location
- Salford, Greater Manchester
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 25th August 2025
- Reference: 95909