Head of Technical Program Management - Financial Services

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

The Head of Technical Program Management is the glue of engineering, product and business strategies - owning Programmes of work of significant visibility and complexity with broad cross-organisational and/or deep architectural impact. You are accountable for end-to-end technical delivery and performance across domains within the organisation and external suppliers, utilising your expertise in handling constraints, improving quality or removing blockers.

The mission is to harness agile ways of working and embed our strategic ambitions to successfully deliver complex change at scale. The key to the success of this role is simplifying the complex processes into simple, straightforward solutions and building positive, trusting relationships through consistent delivery of solutions and effective communication in-line with the M&S Way.

More specifically, the Head of Technical Program role is the embodiment of ‘own it, and get it done’ with key responsibilities as follows:

• Plan, own and deliver highly sophisticated and multi-disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer first mind-set in Technology
• Creates roadmaps and objectives and key results alongside the Head of Product & Head of Engineering to ensure alignment to strategic ambitions for M&S including the Technology Strategy
• Facilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leaders
• Drive data driven decisions through metrics and regular reporting to provide visibility creating a culture of transparency
• Develop trusted relationships with partners across business areas using deep and relevant technology experience to simplify sophisticated technology issues

• Extensive experience delivering large-scale initiatives across multiple product functions and domains
• Excellent interpersonal skills, proactive can do demeanour and ability to communicate effectively with both technical and non‐technical individuals including director level
• Track record of providing Technical leadership across domains, product groups and Program management during all phases of software development from ideation to realising value, demonstrating critical thinking and thought leadership
• Strong solid understanding/experience of Agile/Scaled Agile practices including Scrum, Kanban and DevOps
• Highly diligent professional with excellent leadership and coaching skills in lean agile practices

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We’re an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers thoughtfully.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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