Delivering personalised shopping experience via M&S.com and connecting customers with the products they want is all down to the colleagues who work in our Ecommerce function. After all, it’s their talent and great passion that’s transforming our business and enabling us to move towards our goal of becoming the number one online retailer.
Within Ecommerce, there’s a whole host of exciting roles on offer. From content creation and search engine optimisation through to site merchandising, analytics, and operations, this is a place where there’s something for almost everyone – especially if you’re the collaborative type.
After all, our Ecommerce team works closely with our Marketing, Technology and Digital and Data teams, aligning our digital capabilities with our wider product offering. It’s an approach that’s not only helping our business grow – it’s also enabling our colleagues to challenge themselves and develop their skills in ways they’d only ever imagined.
So bring us your drive, ambition, passion for customers and head for ideas, and we’ll give you every opportunity
This is the part of our business that ensures we have the right products available at the right time – every time. Combining season-to-season trade planning and forecasting with longer term strategising, branding and content creation, Online Commercial has a crucial role to play in driving our market share and delivering on sales and margin goals – all while telling a consistent and authentic story to customers.
Here’s where we create shopping experiences that customers find easy, relevant and inspirational. Made up of several teams spanning analytics, activity planning, optimisation and site trading, this part of Ecommerce harnesses data to help us understand our customers, drive loyalty at every turn, and ultimately deliver on our ambitious commercial plans.
Having a great website is one thing. Making sure customers know about it is quite another. Thankfully, that’s where our Customer Channels team comes into the picture. Through a mix of paid media, CRM and measurement, this team works together to ensure we are utilising all of our available channels in the best possible way – and driving customers through to our site in a way that aligns closely with our commercial plans.
Working across Technology, fulfilment centres, carriers, foods, bank, International, retail, contact centre, Sparks and many others – this part of Ecommerce keeps M&S.com thriving year-round. At the same time as maintaining the excellence customers have come to expect from our online presence, we’re also focused on areas of growth and improvement, including developing our in-store fulfilment capabilities.
We know our colleagues are crucial to our ongoing success, which is why a key part of our plan is investing in a winning team where everyone belongs and plays their part. We welcome fresh ideas, different perspectives and new talent. We'd love you to join us on our exciting journey in a team where you can truly make a difference to the future success of our business.
Stephen Langford, Director of Ecommerce
If you can use your passion for M&S to innovate in new and exciting ways, tell us. We’ve already become digitally cutting-edge as a business, but we want to use the rich insights and technologies at our disposal to continue evolving at pace. Join us in shaping our vision for the future.
