Customer Assistants and
Team Support Managers

We’re setting out to truly transform the shopping experience for our customers and are looking for Customer Assistants with a special something, as well as Team Support Managers ready to step up and be the perfect role models.

What we look for in you

To realise our vision, we are looking for brand ambassadors that can live and breathe our approach to sales and service – exciting our customers with your passion for our products and making recommendations for what they need before they’ve even considered it. You’ll embrace our digital tools to enhance the customer experience and remain adaptable – both to the needs of our customers and our retail business.

You’ll play a key role in our vision for our stores. After all, the impression you give our customers will define how they perceive us. Starting with your passion for our products and your genuine interest in every customer, you’ll bring the energy to our stores - talking straight, actively listening and passionately recommending items you know they’ll love both in store and online.

Salesfloor

This is where customers have biggest choice of products and where you’re ready to help them find exactly what they are looking for. Trend aware, you’ll do what’s right for them, while thinking about how you can help your store perform at its best.

Lingerie

If you want to work here, you’ll make every purchase as comfortable as our lingerie itself. This includes our bra fitting service – but don’t worry, we’ll provide you with all the training you need.

Beauty

Looking after this section requires not just an interest in beauty and skincare products, but a passion for how they work. From creating the perfect look to identifying the perfect product, you’ll give our customers reason to come back again and again.

Bureau

Life at our bureau de changes is busy. But helping out holidaymakers is a great way to give yourself a boost. You’ll have plenty to chat about as you get our customers’ plans off to a flying start.

Deli

As someone who lives and breathes good food, the variety of flavours at our deli counter won’t overwhelm you. In fact, you’ll be excited to tell our customers about everything new on offer.

Bakery

Our bakeries are super popular. You’ll need the energy to keep them well stocked, but loving the smell of our freshly baked bread will be something that drives you day after day.

Hospitality

If you love coffee and cake, this is the spot for you. And hopefully your enthusiasm for our products and great service will rub off on our customers.

Service & Safety

This is a role which combines making customers feel welcome and telling them about product offers, while looking out for potential crime in-store – working with shoppers and police to avoid it.

Store Warehouse

This fast-paced role is an interesting mix. You’ll be unloading and processing deliveries, getting stock ready for our Salesfloor and serving customers when your backstage work is done.

Visual Stylists

People shop with their eyes, so it’s down to our Visual Merchandising teams to keep our displays looking great and turn our browsers into buyers. From Fashion and Food to Beauty and Home, we offer a lifestyle mix that truly sets us apart.

Why work as a Customer Assistant/Team Support Manager?

As a Team Support Manager I love that my role is so varied and allows me to work with new people every day, whether that's customers or colleagues. I have a really supportive team who inspire me to be my best every day, and I'm excited to carry this forward as I progress within the business.

Ben, Team Support Manager

Ready to Apply?

Have you spotted an area of our store you think you’ll thrive in? Will you keep energy levels at their peak and give every customer your fullest attention? Then take a closer look at our roles and the benefits you’ll receive.

Careers at M&S

Job Alerts Sign Up